Terms & Conditions

adidas Creators Club

Welcome to the adidas membership program, the Creators Club (the “Club”). The Creators Club is organised by adidas (UK) Limited with company number 1075951, whose registered address is Pepper Road, Hazel Grove, Stockport, Cheshire, SK7 5SA, United Kingdom and VAT number is GB 46.81.71.526 (“adidas,” “we,” or “us”). When we refer to "you" or "your" we mean you, the person accessing these terms and conditions (the “Terms”). These Terms govern your participation in the Club and by participating in the Club, you agree to be bound by these Terms.  By joining the Club you also agree to be bound by our website terms and conditions, accessible https://www.adidas.co.uk/help-topics-terms_and_conditions.html ("Website Terms and Conditions").

Please read these Terms carefully.

1.     ELIGIBILITY

To participate in the Club, you must be at least 16 years old and a legal resident of the United Kingdom.  If you are at least 16, but less than 18 years old (or the age of majority in your location), you must also have the consent of your parent or guardian before enrolling in the Club and your parent or guardian must read and agree to these Terms.  By enrolling and participating in the Club, you confirm that you meet these eligibility requirements. 

For a high-level summary of how to join the Club, how to earn points, available rewards and how to redeem the rewards, please visit https://www.adidas.co.uk/creatorsclub . You may also visit our FAQ section on the Club by clicking https://www.adidas.co.uk/help?hcid=HCID_ACCOUNT_NEWSLETTER. For more details, please keep reading below.

2.     JOINING THE CLUB

If you meet the eligibility criteria above, you can join the Club by filling out a registration form on www.adidas.co.uk, on the adidas mobile app or in adidas retail stores. No purchase is required to join the Club. Only one account is allowed per individual. If you join the Club, you agree to provide and maintain true, accurate, current and complete information about yourself as prompted by the registration form.

3.     EARNING POINTS

As a member of the Club, you will earn points for purchases (except whilst using or purchasing gift cards) that you make on the UK-version of our official website www.adidas.co.uk (the "Website"), the UK-version of our official mobile application (the "App") or in participating adidas retail stores in the UK, as set forth in Annex A to these Terms (the "Stores") (together, the "Eligible Channels"). For every £1 spent you will earn 10 points.

Purchases include purchases of regular and sale priced merchandise. Purchases at stores other than the Eligible Channels will not qualify for points (even if you purchase adidas products). If you return purchased items, the points earned by those items will be deducted from your point's total.

In addition to earning points for purchases, you can also earn points for certain interactions with us. The number of points available will be as set out at  www.adidas.co.uk/creatorsclub-rewards. These include but are not limited to:

  • Welcome bonus: When you first successfully register as a member of the Club, we will automatically credit your account with points to thank you for joining.
  • Profile bonus: If you submit a complete profile on the App or Website then you will be awarded additional points. This profile bonus can only be earned once. Subsequent changes to your profile will not be awarded points, unless explicitly stated by us at that time.
  • Product reviews: You can earn points by posting a review of adidas products on the Website or App. You hereby consent to your product reviews being publicly viewable. You may only be awarded points for a maximum of 10 reviews per calendar year. For the avoidance of doubt, you are free to determine the content of your review provided that you comply with Customer Ratings and Reviews terms and conditions presented to you when submitting your review.:

  • Birthday bonus: You may be eligible for bonus points on your birthday based on your tier. This will be automatically credited to your membership account. Birthday bonus points will be awarded only once during a calendar year.

From time to time, we, in our sole discretion, may change, discontinue, or add interactions where you can earn points and change the number of points earned, with or without prior notification to you.

You must provide your adidas membership identification (email address or membership ID) in the Stores, or be logged into your adidas account on the Website or App to receive the eligible points for your purchases or interactions. In the event you are unable to receive eligible points due to not being logged in or your identification not being accepted as proof, you may contact the adidas customer services team ( [INSERT LINK] )with the required proof to redeem the points for your purchases or interactions.

Existing adidas account holders can start earning points from the day they have been migrated to the Club, and no prior transactions or interactions will be eligible for points. New members will start earning points from the date they register for the Club, and no prior transactions or interactions will be eligible for Points save that when you have provided your email address (for the purpose of being contacted in relation to Club membership) in our Stores whilst making a purchase and you subsequently join the Club, we shall award you the points for that purchase to your Club membership. Membership start dates for the Club may vary for members depending on their account type.

4.     EXPIRATION OF POINTS

All points earned by members are valid for 365 days from the date of the points being awarded on to your adidas account and will expire at the end of this period unless we explicitly state otherwise.

Points are not transferrable between members. Points have no cash value and cannot be exchanged for cash.

5.     CLUB TIERS

The Club has 4 tiers.  You can progress through these tiers by earning points.

Challenger is the entry-level tier for members with 0-999 points. You only need to register for the Club to be part of this tier and no purchase is required to be part of this tier.

Playmaker is tier 2 for members with 1,000 – 2,999 points. Game-Changer is tier 3 for members with 3,000 – 8,999 points. Icon is tier 4 for members with 9,000 points and above.

You can progress to the higher tiers by accumulating the required number of points. If tier upgrades are achieved by acquiring points through purchases of our products, we reserve the right to delay this upgrade for a period that is equal to the applicable return period for the purchased product(s). 

Once you have accumulated the required number of points for a specific tier you will remain in that tier for a period of 365 days save for if you accumulate enough points to upgrade to a higher tier then you will be upgraded within this 365-day period. At the end of the 365-day period, from the date you upgraded to the relevant tier, you must have accumulated enough points for that tier again otherwise if you do not meet the points requirement for that tier at the end of the 365-day period then you will be downgraded by one tier. 

You may also be downgraded by one tier (or multiple tiers depending on the number of points) when you return an order/product and those points for such order/product are deducted from your account.

6.     REWARDS

Entry and progress through each of the above-mentioned tiers will unlock a set of new rewards for members as set out here www.adidas.co.uk/creatorsclub-rewards.  

You will have access to the rewards in your current tier and the tiers below them. For example, a Game-Changer will have access to the rewards from the Game-Changer tier as well as Playmaker and Challenger tiers (except for the lower tiers’ entry discount vouchers).

Certain rewards will be conditional upon you agreeing to separate terms and conditions applicable to that reward which will be made available to you when redeeming that reward. In addition the following terms and conditions apply to the following specific rewards:

  • Discount Vouchers: These are single use discount vouchers that are unlocked when you enter a new tier. These will have limited validity periods and maximum discount values of which details will be communicated to you on receipt of the discount vouchers. Certain product exclusions may apply. These discount vouchers may not be combined with other promotions or discounts.
  • Early access to product launches: You will get early access to certain adidas product launches. These will exclude Hype product launches and is subject to pre-allocated stock availability for members.
  • Runtastic premium subscription: You will get a one-year subscription to Runtastic Premium. For the avoidance of doubt, the subscription may be revoked if when returning an order this results in a tier downgrade.
  • Free personalisation: This reward entitles you to personalise your products from the Eligible Channels for free. This is capped to a maximum of 10 product personalisation requests per membership year.
  • Hype priority access: You will get priority access to Hype product launches. However, this does not guarantee that you will get the Hype product if you participate. This reward depends on the availability of Hype product launches.
  • Early access to sales: You may receive early access to certain sales that we make available. The duration of early access may vary between sales and could also depend on which tier you are in at the time of the sale. Our standard terms and conditions for sales will also apply.

Specific rewards (whether products or experiences) are available while supplies last and may be subject to change, discontinuance, limitations, and substitutions by us, at its discretion and at any time without notice.

7.     USE OF ACCOUNT

You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for any and all activities that occur under your password or account. The Club is for your personal use only. You must not share your adidas membership identification and/or password or in any way make them accessible to others. You must immediately inform the adidas customer services team (details set out below in Clause 12) of any unauthorised use of your password or account or any other breach of security.

You agree that you shall not:

  • access, use, reproduce, modify, download, sell, transfer, publish or otherwise make available your membership of the Club for any commercial purposes;
  • do any act or thing that might damage, disrupt or otherwise interfere with the operation of the Club;
  • abuse your membership of the Club or use it for any unlawful or unauthorised purpose (which include transmitting any computer viruses through your account or using your account in a manner which is discriminatory, offensive, abusive, malicious, defamatory or other violates or infringes the rights of anyone else); and
  • transfer, sale or barter (or attempt to transfer, sale or barter) any of your rewards or member exclusive promotional offers.

8.     TERMINATION; EXPIRATION; CHANGES TO THE CLUB

You may cancel your Club membership at any time by logging in to your account on the Website or App

We may cancel your Club membership at any time, if we determine that you (a) are ineligible in accordance with Clause 1 above, (b) have violated any of these Terms, any of the Website Terms and Conditions, any applicable product terms of sale or any applicable law or regulation, or (c) engaged in any deception, forgery, fraud or committed any other abuse of the Club. 

We reserve the right to revoke some or all of your points or rewards if we determine that you received points or a reward due to an error, through fraud or deception, or in any manner not authorised.

If you or we cancel your Club membership, you will lose all your accumulated points.  If you cancel your membership, you may choose to rejoin the Club by registering on the Website or the App.  When restarting your Club membership, your previously-earned points will not continue to your new Club membership.

We may make minor changes to these Terms from time to time (if, for example, there is a change in the law that means we need to change these Terms). Please check these Terms regularly to ensure that you understand the up-to-date terms that apply in relation to your membership of the Club. 

For any significant changes to these Terms that will materially adversely impact you or if we choose to discontinue the Club then we shall provide you with six months' written notice.

9. DISCLAIMER AND LIMITATION OF LIABILITY

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into these Terms.

Nothing in these Terms excludes or limits our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation; or
  • any matter in respect of which it would be unlawful for us to exclude or restrict our liability.

Nothing in these Terms affects your statutory rights. Advice about your statutory rights is available from your local Citizens' Advice Bureau or Trading Standards Office.

To the extent permitted by law, our aggregate liability to you in respect of any loss or damage suffered and arising out of or in connection with these Terms, whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, shall not exceed the amount of £100.

10. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by the laws of The Netherlands. This does not affect the applicable mandatory rights under the law of your country of residence.

You may bring any dispute which may arise under these Terms to – at your discretion - either the competent court of Amsterdam, the Netherlands, or to the competent court of your country of habitual residence if this country of habitual residence is an EU Member State, which courts are – with the exclusion of any other court - competent to settle any of such a dispute. We shall bring any dispute which may arise under these Terms to the competent court of your country of habitual residence if this is in an EU Member State or otherwise the competent court of Amsterdam, the Netherlands. 11. MISCELLANEOUS

Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

If you wish to have more information on online dispute resolution, please follow this link to the website of the European Commission: http://ec.europa.eu/consumers/odr/. This link is provided as required by Regulation (EU) No 524/2013 of the European Parliament and of the Council, for information purposes only.  We are not obliged to participate in online dispute resolution.

12. CONTACTING US

Should you have any questions about these Terms or the Club or have any reasons for a complaint you can contact us by clicking https://www.adidas.co.uk/help.  

PLEASE RETAIN A COPY OF THESE TERMS FOR YOUR RECORDS AND PLEASE CHECK THE ADIDAS WEBSITE OR APP FREQUENTLY FOR ANY CHANGES TO THESE TERMS.

Last Updated: May 2019.

Annex 1 – Participating Retail Stores

STORE

ADRESS

CITY

COUNTRY

 

 

 

 

Oxford Street

415-419 Oxford Street

London

UK

Manchester

52-56 Market street

Manchester

UK

Liverpool One

40 - 46 Lower South John St

Liverpool

UK

Stratford

First Floor Westfield Shopping Centre, 211 The Arcade, Montfichet Road,
Queen Elizabeth Olympic Park, Stratford

London

UK

Stella

97 Fulham Road

London

UK

Newcastle

St Andrews Way, Eldon Square

Newcastle,

UK

Fouberts Place

15 Fouberts Place, Carnaby Street

London

UK

White City

Unit 2077, Level 50, Westfield Shopping Centre, Ariel Way, White City

London

UK

London, Hanbury Street

15 Hanbury Street

London

UK

London, Stratford

Montfichet Rd 1

London

UK

Portsmouth

Unit 71 & 72 East Building, Gunwharf Quays

Portsmouth

UK

Sterling Mills

Unit 3/4 Sterling Mills Outlet Village,  Devon Vale, Tillicoultry

Clackmannanshire

UK

Dalton

Units 31-34, North East Outlet Centre, Dalton Park, Murton

Durham

UK

Braintree

Freeport, Unit 4, Charter Way, Chapel Hill

Braintree

UK

Wembley

Unit 37 London Designer Outlet Centre, 37-39 Empire Way, Wembley Park Boulevard, Wembley

London

UK

Banbridge

The Outlet, Bridgewater Park, Unit 20

Banbridge

UK

Gloucester Quay

St Ann’s Way, unit 61-63

Gloucester

UK

Pear Mill

Pear New Mill, Stockport Road West, Lower Bredbury

Stockport

UK

Cheshire Oaks

Cheshire Oaks Outlet Village, Unit 73 -74, Kinsey Road

Ellesmere Port

UK

Bridgend

Unit 24-26  McArthur Glen Designer Outlet Village

Bridgend

UK

York

Unit 77 McArthur Glen Factory Outlet, St Nicholas Avenue, Fulford

York

UK

Ashford

101-105 Kimberley Way, MacArthuar Glen Designer Outlet

Ashford

UK

Mansfield

Unit 57-59 East Midlands Designer Outlet South Normanton

Mansfield

UK

Livingston

Unit 48/49, McArthur Glen Designer Outlet, Almondvale Avenue

Livingston

UK

Castleford

unit e1-e4a Junction 32 Outlet Village, Tomahawk Trail, Glasshoughton

Castleford

UK