How to return
How many days do I have to return my order?
You can return your online order free of charge within 60 days of receiving your order (excluding hype products such as the YEEZY collection which have a 14-day return period - which we explicitly point out during checkout). Please note: personalised items are made uniquely for you, and cannot be returned unless there is a manufacturing fault.
How much does it cost to return?
Good news. Returning products doesn't cost a thing! Be sure to return it with the same carrier that delivered the package to you.
How long does the return process take?
It takes 3-5 days for your package to reach our warehouse in Germany and we try to process your return within 48 hours after arriving. We keep you posted via email on the progress and your refund. You can also track it through the link above.
I have lost my return label, how do I create a new one?
A new return label will be provided in your online account and automatically emailed to you after finishing your online return or exchange request.
Once we've received the item(s) at our warehouse, we will process your return. From the moment we refund you, your bank still needs to process it. The amount of time this takes differs per bank and payment method but it takes approximately 14 days - see the timeline below. You can choose whether you want to be refunded through your original payment method or an adidas e-Gift card.
You can choose to be refunded through an adidas e-Gift card. You'll receive this gift card as soon as we've processed your return via email. It's immediately ready to use and can be redeemed online and in adidas stores. Keep in mind the Gift Card has a validity of 3 years.
If you used a voucher that gave you a percentage discount (e.g. 10% off), the voucher can be replaced if you return the order, or part of it by simply contacting us. Monetary amount vouchers (e.g. €10) will be automatically refunded, you will receive a new email for the amount applied to that part of the order.
We’ll refund your entire shipping costs, except in the following cases:
1) You’re only returning a part of your order.
2) You return your order with a different carrier.
3) You chose for express delivery. In this case, we can refund you the amount of a standard delivery, but only if you return your complete order.
Inform Klarna about your return by visiting to the KlarnaPortal. Select the relevant order and click 'returns'. You'll then be able to indicate you've returned one, several or all items. This will temporarily pause your payment due date until the return has been processed. Klarna will then provide you with your new invoice total (if applicable) or send a confirmation email when there's no payment due anymore.Did you already pay? You'll receive your refund within 3-5 business days.
When do I receive my refund when I've paid with Klarna?
If you've paid with Klarna, all refunds will be handled by them. If you inform them about your return through the KlarnaPortal, Klarna will refund you directly within 3 – 5 business days after we've received your return.
Can I exchange my items?
Did you order an item you like online but is it the wrong size? Instead of returning it, you can exchange it for a different size for free within 60 days.
How do I exchange an item?
Click on ‘Free size exchange’ tell us which item(s) you want to exchange and pick your right size. Pack the item(s) and bring the package to a drop off point within 5 days to avoid getting your size exchange cancelled. You'll receive a shipping confirmation email with a tracking code when it leaves our warehouse. We will use our standard delivery service and send it to your original delivery address.
Returning and exchanging items from the same order?
No problem. You can pack all items in the same box. We’ll refund you through your original payment method when we’ve received the package.
When is an item excluded from exchanging?
Personalized items are made uniquely for you and cannot be exchanged. Hype products, such as the Yeezy collection, also cannot be exchanged. If you desire your item in a different colour, please return the item and make a new purchase .Items purchased at a physical adidas store can only be exchanged in-store.
You can return items at any adidas store, but preferably you return them to the same store where you originally purchased them. Please bring your receipt with you, and make sure you’re returning your items within 60 days. We don't accept items that were purchased in our online shop in our stores.
How do I return items ordered via Click & Collect and picked up in-store?
Click & Collect reservations are made online, then picked up and paid for in store. If you want to return a Click & Collect order, you can do this directly in the store.
How do I return items ordered in an adidas store to be delivered to your home?
If one of our store employees placed an in-store order for you with a tablet and you'll receive these items at home, you have to return the products to our warehouse by following the online return process.
How do I return adidas items purchased at another store or online shop?
If you purchased products at another store or online shop, please get in touch with them, as they have their own return policies. It is not possible to return your items to adidas.