adidas Terms & Conditions

These Terms and Conditions consist of the following sections:

Introduction;
Part A (Products) – this applies if you purchase Products from us, and consists of 2. The Purchase Terms, 3. Use of the Website and 4. Miscellaneous (“Product Terms”); and
Part B (Premium Pass) – this applies if you subscribe to the Premium Pass (“Premium Pass Terms”),

as well as any policies, terms or documents referred to or linked to in these Terms and Conditions (the “Terms & Conditions”).

1. INTRODUCTION

www.adidas.co.uk (the "Website") is operated by or on behalf of adidas International Trading B.V., Atlas Arena, Africa Building, Hoogoorddreef 9a, 1101 BA Amsterdam ZO, The Netherlands. If you place an order through this Website, upon confirmation that such order is accepted a contract of sale will be executed between you and adidas (UK) Limited, Pepper Road, Hazel Grove, Stockport, Cheshire, SK7 5SA, United Kingdom, which will be governed by these Terms and Conditions and specifically by the Purchase Terms or Premium Pass Terms mentioned below. (hereinafter together referred to as "adidas/we/us").

adidas AG is the parent company of the adidas Group, which includes several affiliated companies; among them, adidas International Trading B.V. and adidas (UK) Limited.

Please refer to PART A if purchasing Products, or PART B if purchasing the Premium Pass.

PART A: PRODUCTS

2. PURCHASE TERMS

Please read these Purchase Terms carefully before ordering Products online from the Website.

2.1 When do these Purchase Terms apply?

These Purchase Terms apply to all offers and contracts relating to the sale and delivery of Products by us. In other words, you agree to these Purchase Terms, when you (i) order anything from the Website, (ii) order anything at any web page directly connected to the Website or (iii) when you accept an offer from us. It is only possible to deviate from these Purchase Terms if agreed in writing by us.

2.2 Products

We have different types of products. This may include products fully designed and created by us (“Standards Products”) – and products that, although designed by us, may be customised or modified by you by selecting materials, colours or such other customisation to your liking (“Customised Products”), jointly “Products”.

Please note that in the case of limited edition or limited production Products extra restrictions such as limiting the number of such Products per customer may apply. These extra restrictions will be made known to you via the Website.

All Products shown on the Website are subject to availability. This means that, although we strive to ensure our Website reflects the availability of stock, a Product shown on the Website may no longer be available for purchase.

Minor differences in colour and other variations in Products are possible as a result of different image acquisition, display technologies or other technical reasons. adidas is not liable for these variations and deviations. No rights can be derived from typing errors, product descriptions or manifest errors on the Website.

2.3 Requirements to conclude a contract with adidas

You have to be 16 years of age or older to buy Products via the Website.

You can only order on the Website if you are a consumer, not a reseller.

You guarantee that the information you provide to us in the request or order is accurate and complete.

2.4 How is a contract concluded with you?

2.4.1 General Aspects of Contract Formation

The following applies to all types of products. All information on the Website is an invitation to treat only. In other words, the information is not an offer or binding contract. You agree that your order is an offer to purchase the Products listed in your order.

All orders submitted by you are subject to acceptance by us. We are entitled to verify an order in advance at all times and/or to refuse to accept an order without providing reasons and with no liability to you or any third parties. If we do not confirm acceptance of your order within ten working days, it is deemed to have been refused.

We may choose not to accept your order at our own discretion. Examples of when we may not accept your order are as follows:

If Product(s) are shown on the Website but are not or no longer available;
If we are unable to obtain authorisation of your payment;
If shipping restrictions apply to a Product;
If Product(s) shown on the Website contain a (manifest) error such as being incorrectly priced or otherwise incorrectly described.

In the event that we do not accept (part of) your order we shall be entitled to cancel (part of) your order without incurring any liability towards you or a third party. Following the cancellation we will of course provide you with a refund for the amount paid to us under the cancelled (part of the) order.

We reserve the right to cancel your order after the creation of the contract of sale, thereby terminating the contract of sale, for the reasons stipulated in this section 2.4.1. under headings a through d above. Following the cancellation we will of course provide you with a refund for the amount paid to us under the cancelled (part of the) order.

adidas has and fully reserves the right to refuse to accept any order that it knows or reasonably suspects was made with the assistance or involvement of any software, robot, crawler, spider or other automated means or device.

2.4.2 Special Aspects of Contract Formation for Standard Products

After your order has been placed, we will send you an order acknowledgement email with your order number and details of the Standard Products you have offered to purchase and details of any delivery services. Acceptance of your order and the formation of a contract of sale of the Standard Products between you and us will not take place unless and until either:

you receive a confirmation from us that the Standard Products have been shipped to you from our warehouse; or
you receive a confirmation from the carrier that the Standard Products are ready for you to pick up if you have chosen to pick up the Standard Product(s) at a carrier office or the carrier has stored the Standard Products at the pickup location; or
you receive a confirmation from us that the Standard Products are ready for you to pick them up at the selected adidas store, in the event you have chosen to collect the Standard Products you ordered and paid for on the Website at an adidas store (Click & Collect).

Please note that the Click & Collect functionality available on the Website in your country, may not include the option for you to order and pay for the Standard Product on the Website (as described under clause 2.4.2 c), but give you the option to reserve a Standard Product on the Website and to then buy and thus pay for it locally in an adidas store. This Click & Collect reservation is only possible in selected adidas stores as indicated during the checkout process on the Website. If you buy the reserved product, you are concluding a purchase agreement with the adidas retailer of your choice locally. This means that you can only return the Standard Product(s) to the same store you bought it from, subject to the return policy of that store. Therefore sections 2.13, 2.14 and 2.15 below do not apply because they apply only to the return of Standard Products purchased through the Website.

2.4.3 Special Aspects of Contract Formation for Customised Products

Once you have placed your order for Customised Products (including mi adidas products), we will send you an order confirmation email. Except where the provisions of section 2.4.1 apply, acceptance of your order and the formation of a contract of sale of Customised Products between you and us will take place when you receive the order confirmation email.

2.5 Retention of title

All Products will remain the property of adidas until you have paid all amounts owed to us in full under any agreement, including the payment of costs, earlier or later deliveries or partial deliveries. You may not sell, dispose of or encumber any Product before full title thereof has passed to you.

2.6 Maintenance of Products

We draw your attention to the washing and maintenance instructions printed on the labels of the Products. We are not liable for any damage resulting from incorrect handling of Products, including handling contrary to the instructions.

2.7 Order Cancellation

Notwithstanding your right of withdrawal, it is possible, under limited circumstances, to cancel your order for Standard Products. Please see Help section of the Website for more information.

2.8 Price

The stated prices include VAT. Prices are quoted in British Pound Sterling (GBP). adidas reserves the right to make price changes prior to an order placed by you.

We reserve the right to change, limit or terminate any special offers or discounts at any time.

We may charge delivery costs. The delivery costs vary for each Product and type of delivery. For further details, please see section 2.12 or go to the Delivery section of the Website. Any delivery costs will be charged separately, itemised and added to the total amount of the order.

2.9 Methods of payment

Please check the Website for information on available payment methods.

adidas reserves the right to conduct an individual credit check for each order in accordance with the adidas Privacy Statement. Depending on the results of this check, adidas reserves the right to refuse certain methods of payment.

2.10 Invoicing

Where we elect, or are required by applicable law, to issue or make available an invoice, we reserve the right to issue or make available electronic invoices and you agree to such form of invoicing.

2.11 Special aspects of Customised Products

To customise your Customised Product and make it personal you can add your own text. You can add your name, select a player and number or be as creative as you like. Please keep it decent. We reserve the right to remove inappropriate language and use of brand names. Also keep in mind that some special characters are not supported by our system.

We kindly request you not to use, upload, submit, copy or otherwise make public any names, words or phrases which:

consist of or contain the name of a product, service, company, organisation or event which belongs to someone else;
consist of or contain the name or nickname of a famous person (living or dead);
infringe or may infringe third party trademarks or other intellectual property rights;
are threatening, incite violence, are defamatory, obscene, discriminatory, inflammatory, sexually explicit or otherwise unlawful; and/or
are otherwise unacceptable to adidas in its sole discretion.

adidas reserves the right to reject any customisation, names, words or phrases (or combinations thereof) which fall into any of the above categories. This will result in your order being cancelled. Further, adidas will be entitled to claim compensation equal to the value of the Products ordered.

Note that by placing your order for your Customised Products, you:

represent and guarantee that any names, words or phrases you use, upload, submit, copy or otherwise make public for use on your Customised Product do not fall into any of the above categories;
agree to indemnify adidas and its affiliated companies and keep adidas and its affiliated companies indemnified against all costs, expenses, damages, losses and liabilities incurred or suffered by adidas or its affiliated companies as a result of the use of any names, words or phrases used, uploaded, submitted, copied or otherwise made public by you (including use on your Customised Product);
grant to adidas and its affiliated companies a non-exclusive, irrevocable, royalty-free, worldwide, fully sub-licensable right to use, reproduce, disclose and modify the names, words or phrases submitted by you for the purposes of fulfilling your order; and/or
insofar as the order involves Customised Products you will not have any cooling-off period, right of revocation, right of return or right of withdrawal (Section 6:230p under f, subsection 1˚ of the Dutch Civil Code).

2.12 Delivery

We will deliver to the address indicated by you within the UK mainland. We can only deliver to a home or office address or a carrier pickup location or if you have chosen to collect the Products from an adidas store, to the address of the relevant adidas store. We will confirm this to you by an email when informing you that the Products are ready for you to pick up. If a delivery attempt is unsuccessful, you agree that the carrier we have engaged for the delivery may also deliver the Products to a neighbouring/nearby address or pick-up point, after which adidas is deemed to have met its obligation to deliver the Products. The carrier will notify you of the delivery to the neighbouring/nearby address or pick-up point.

Shipment of orders will take place on business days, not being a public holiday in the area in which our warehouse is located. Therefore, please, take into account any public holidays including any national and/or regional holidays in your country of residence and in the city of Rieste, Germany. Deliveries will be made on business days, not being a public holiday in your country. Note that public holidays may vary per country and per year.

For detailed information about delivery periods, please check the specifications for the different types of delivery on the Delivery section of our Website. Delivery periods are indicative and are therefore not regarded as strict deadlines. The mere fact that a delivery period is exceeded does not entitle you to compensation. Notwithstanding this, in case of the unlikely event of delay in an Express delivery, we may, at our discretion, refund to you the full cost of Express delivery. Note that Customised Products have different delivery periods. This means that your complete order of Standard Products and Customised Products will take longer to deliver. However, mi adidas Customised Products will be delivered separately from any other Products you may have ordered, and will take approximate 4/6 weeks to be delivered.

adidas is entitled, insofar as reasonably possible, to make split deliveries so that you receive your Products as soon as possible. There are no additional costs associated with such split deliveries. However, in the event that you request that we deliver in parts, we may charge you for extra delivery costs. Each split order shall constitute a separate contract of sale. If we are late delivering a part or one split order is faulty, that will not entitle you to cancel any other part of split order.

In the unlikely event that after entering into the contract of sale, we cannot, could not or can no longer deliver (part of) your order and are not responsible for this situation, we will be entitled to terminate the contract of sale. We will, of course, inform you as soon as reasonably practicable and reimburse any payments made.

2.13 Returns and Withdrawal Policy

For practical information and the instructions for returning Standard Products please see the Return section of the Website.

In the event that you have a right to withdraw from a contract of sale with us (and thus return your Standard Product(s)) in accordance with Sections 2.14 or 2.15, the following conditions apply.

Notification of Withdrawal and Return of Products

To exercise your right of withdrawal you must inform us (adidas (UK) Limited, c/o adidas Customer Service, Withdrawal Department, Domaniewska 50, 02-672 Warsaw, Poland) submitting a clear declaration (e.g. a letter sent by post, a fax or an email) stating your decision to withdraw from the contract of sale. You can use the sample withdrawal form attached as Appendix 1 to these Terms and Conditions, however, this is not mandatory. You may also withdraw from the contract of sale electronically by filling in the explicit withdrawal declaration on our website at https://www.contactus.adidas.com/EMEA/ContactUs?country=GB&brand=adidas&language=en_GB. If you use this option, we shall confirm receipt of order withdrawal via email.

To meet the withdrawal period deadlines specified in Sections 2.14 and 2.15 you will need to notify us about the fact that you are exercising your right of withdrawal before the expiry of the relevant withdrawal period.

The Standard Product must be returned (following the instructions on the Website) to:

adidas International Trading B.V.
CDC Rieste
Hildesheimer Strasse 4-10
49597 Rieste
Germany

The easiest and our preferred way to return your products is to follow the steps in the Return section of the Website, because this both returns the products and notifies us of your desire to withdraw from the contract of sale in one go.

If you return your Products by following the above instructions, we shall bear the costs of returning the Products. In some cases you can request the carrier pick up the parcel for return but this may result in an extra cost charged to you by the carrier. The current extra cost can be found on the Website. Returns not made in accordance with the instructions set forth above shall be at your own risk and at your expense.

We shall notify you via email once we have received and processed the returned Product(s).

Please note that special provisions apply for Customised Products as these have been designed specifically for you. This means that (without this affecting your statutory rights) we cannot accept returns of these under the Voluntary Returns Guarantee, unless they have manufacturing defects.

2.14 Statutory Right of Withdrawal

You have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period shall be fourteen (14) days from the date you, or a third party named by you, who is not the carrier, have/has taken possession of the Products, or, where your order contained multiple Products which will be delivered separately, delivery of the final Product(s) making up your order (“Withdrawal Period”).

To meet the withdrawal period deadline you will need to notify us about the fact that you are exercising your right of withdrawal before the expiry of the withdrawal period.

You must send back or submit the Products immediately after, but in any event no later than fourteen (14) days from the date on which you inform us about the withdrawal from the contract of sale, in accordance with the Returns and Withdrawal Policy in section 2.13 and in suitable packaging. This deadline shall be deemed met if you send the Products before this deadline expires.

If you withdraw from a contract of sale during the Withdrawal Period in accordance with our Returns Policy (Section 2.13) and this Section 2.14, we shall reimburse all payments we received from you, including delivery charges (provided the returned Standard Product(s) represent(s) the complete order and with the exception of any additional charges arising from the fact that you chose a different method of delivery to the cheapest standard delivery offered by us, where available), at the latest within fourteen (14) days from the date on which the notification of withdrawal of this contract has been received by us. For this repayment we shall use the same method of payment that you used making the original transaction, unless we arrange a different method with you; you will not be charged any fees for such repayments under any circumstances. We may withhold reimbursement until we have received the returned Products, or until you have submitted proof that you have returned the Products, whichever comes earlier.

You only have to pay for any diminished value of Products if this diminished value is due to improper handling on your behalf while ascertaining the nature, characteristics and functioning of the Products.

Exceptions to your right of withdrawal

You do not have a right of withdrawal, whether pursuant to Section 2.14 or Section 2.15, for contracts regarding the:

delivery of products that are made to your own specifications or which are clearly tailored to your personal needs (Customised Products); and/or

delivery of Products which are not suitable to be returned for health or hygiene reasons and where a seal was removed after delivery.

2.15 Voluntary Return Guarantee in addition to your Statutory Right of Withdrawal

In addition and without prejudice to your right of withdrawal pursuant to Section 2.14 (and any other applicable statutory rights), we grant you an additional Voluntary Return Guarantee. This allows you to withdraw from the contract of sale, without specifying any reasons, for an additional 16 days beyond the Withdrawal Period, so a total return period of 30 days (“Voluntary Return Period”), as a contractual right of withdrawal with respect to a Standard Product. Please note that the Voluntary Return Period does not apply to Standard Products that are considered to be hype Products. Hype Products include but are not limited to Yeezy. In the process of ordering these hype Products we communicate to you that the Withdrawal Period of 14 days applies.

We offer this Voluntary Return Guarantee during the Voluntary Return Period subject to the provisions of our Returns and Withdrawal Policy (Section 2.13) and the following conditions.

The Standard Product(s) must have not been used or damaged beyond normal inspection use and must be returned in its original packaging. Returns of clothing items can only be accepted if the original label has not been removed (none of the aforementioned affect your legal statutory rights as described above, in particular your warranty rights and your right of withdrawal pursuant to Section 2.14).

We must be in receipt of the Standard Product(s) you are returning prior to the end of the Voluntary Return Period.

We reserve the right to reject the return and shall not give any compensation under this Voluntary Return Guarantee for returned Standard Products that do not comply with these conditions.

If you withdraw from a contract of sale during the Voluntary Return Period, in accordance with our Returns Policy (Section 2.13) and this Section 2.15, we will reimburse all payments we received from you, including delivery charges (provided the returned Standard Product(s) represent(s) the complete order and with the exception of any additional charges arising from the fact that you chose a different method of delivery to the cheapest standard delivery offered by us, where available) within fourteen (14) days after our receipt of the Standard Product(s). For this repayment we shall use the same method of payment that you used making the original transaction and you will not be charged any fees for such repayments under any circumstances.

2.16 Return related to Customised Products

As explained in section 2.13, since Customised Products (including mi adidas products) are created just for you, we do not accept returns of Customised Products except in the case of manufacturing defects. If your Customised Product has a defect please contact us here for return instructions.

2.17 Exchange policy

We do not exchange Products. If you wish to exchange a Product, you will need to return your purchase for a refund and place a new order. It is only possible to get a refund on returns when the return is in line with our Returns and Withdrawal Policy as stipulated in section 2.13.

2.18 Damaged or defective Products

For adidas, quality is paramount. We thoroughly test all our Products in real-life conditions to ensure they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our Products to be damaged or defective. adidas has a legal obligation to make sure that our Products are conform to the contract of sale.

Returned Products are inspected by the adidas Quality Assurance Department and refunded if the damage is the result of a manufacturing defect or deviation from factory specifications. We undertake to fully refund the cost of any defective Products.

If the problem was caused by reasons other than materials quality or assembly process, the original Product is returned to you. We do not refund Products:

obtained from a source other than the Website;
that have been damaged by abuse or negligence (e.g. exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.); and/or
that have been damaged by misuse or activities other than the intended purpose (e.g. use of running shoes for court sports or hiking footwear as work boots, etc.).

Please note the life expectancy of any Product depends on the individual using the Product, the conditions of use, and the characteristic wear patterns of the user. Our Products damaged by normal wear and tear or that have exceeded the reasonable lifespan of the Product are not replaced.

Our Customer Service team is available to assist you. Please don't hesitate to contact us with your questions and comments. Contact us here.

3. USE OF THE WEBSITE

Please read these Terms and Conditions for website use (“Use of the Website Terms and Conditions”) carefully before using the Website and any adidas content on social media websites, including without limit Facebook and Twitter (together: the “Website”). These Use of the Website Terms and Conditions apply to all visits and uses of the Website, as well as to the Content (as defined below), information, recommendations, products and services provided to you on or through the Website. By accessing and using the Website, you grant your consent to these Use of the Website Terms and Conditions in their entirety in addition to any other law or regulation that applies to the Website and the Internet. If you do not agree to these Use of the Website Terms and Conditions, please leave the Website immediately.

3.1 Content on the Website

All of the content featured or displayed on the Website, including, but not limited to, logos, icons, trademarks, text, graphics, photographs, images, moving images, sound, illustrations and software (“Content”), is owned by adidas AG, its affiliated companies, its licensors or its content providers. All elements of the Website including, but not limited to, the general design and the Content, can be protected by copyright, moral rights, database rights, trade mark and other laws relating to intellectual property rights. Except as explicitly permitted under this or another agreement with adidas, no portion or element of the Website or its Content may be copied or retransmitted via any means. The Website, its Content and all related rights shall remain the exclusive property of adidas AG, its affiliated companies or its licensors unless otherwise expressly agreed. All such rights are reserved.

3.2 Copyright and trademarks

The copyright in all Content is and remains owned by adidas AG, its affiliated companies or its licensors as appropriate. Except as may be otherwise indicated in specific documents within the Website, you are authorised to view, play, print and download Content found on the Website for personal, informational, and non-commercial purposes only. You may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any Content. You may not reuse any Content without first obtaining the consent of adidas. For purposes of these terms, the use of any such Content on any other Website or networked computer environment is prohibited. You will not remove any copyright, trademark or other proprietary notices from Content found on the Website.

In the event you download software (including but not limited to screensavers, smart phone applications, icons, videos and wallpapers) from the Website, the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the “Software”) are licensed to you by adidas. adidas does not transfer title to the Software to you. You own the medium on which the Software is recorded, but adidas retains full and complete title to the Software, and all intellectual property rights therein. You may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human-readable form.

All trademarks, service marks, logos and trade names which appear on products of adidas Group, product packaging and/or on the Website, whether registered or not (the “Trade Marks”) remain the exclusive property of adidas AG, its affiliated companies or its licensors (as appropriate) and are protected by applicable trade mark laws and treaties. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any of the Trade Marks in any way, including in advertising or publicity pertaining to distribution of materials on the Website, without adidas' prior written consent. The use of any of the Trade Marks on any other Website or network computer environment, for example the storage or reproduction of (a part of) the Website in any external internet Website or the creation of links, hypertext, links or deep links between the Website and any other internet websites, is prohibited without the express written consent of adidas.

3.3 Disclaimer of warranties

The Website and the Content are free of charge and provided 'as is' and without any warranties of any kind. The information on the Website is for general information purposes only and does not constitute advice.

adidas does not represent or warrant that the information and/or facilities contained in the Website are accurate, complete or current, or that the Website or the server that makes the Website available are free of viruses or any other harmful components. Further, adidas will not provide for specific IT infrastructure or connectivity. Thus adidas cannot represent or warrant the Website will be uninterrupted or error free. adidas does not make any warranties or representations regarding the use of the Content on the Website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise, in each case to the fullest extent permitted by applicable law.

3.4 Limitation of liability

Your use of the Website is at your own risk. Neither adidas, nor any of its employees, officers, directors nor any of its agents or any other party involved in creating, producing or delivering the Website will be liable for any direct, indirect, special, consequential or other damages that result from the use of, or the inability to use, the Content on the Website, including damages caused by viruses or any incorrectness or incompleteness of the information on the Website, or the performance of the products or otherwise arising out of or in connection with these Use of Website Terms and Conditions, even if adidas has been advised of the possibility of any such damages.

3.5 Links to third parties

For your convenience and to improve the usage of the Website, links to Websites that are owned and controlled by third parties may be provided from time to time. These links take you outside adidas’ service and off the Website and are beyond adidas’ control. This includes links to partners that may use the Trade Marks as part of a co-branding agreement. The Websites you can link to have their own separate terms and conditions as well as a privacy policy. adidas is not responsible and cannot be held liable for the content and activities of these Websites. You therefore visit/access these Websites entirely at your own risk.

Please note that these other Websites may send their own cookies to users, collect data or solicit personal information, and you are therefore advised to check the terms of use and/or privacy policies on those Websites prior to using them.

3.6 Misuse of the Website

You are prohibited from using the Website to post or transmit any User Generated Content (as defined below) which infringes or may infringe third party intellectual property rights or which is threatening, false, misleading, inflammatory, defamatory, invasive of privacy, obscene, pornographic, abusive, discriminating, illegal or which could constitute or encourage conduct that would be considered a criminal offence, violate the rights of any party or which may otherwise give rise to civil liability or violate any law. adidas may deny you access to the Website at any time in its sole discretion, and which shall include situations where adidas believes that your use of the Website is in breach of any of these Use of Website Terms and Conditions and/or applicable laws.

You are also prohibited from using the Website to advertise or perform any commercial solicitation.

You may not use any software, robot, crawler, spider, page scraper or any other automated means or device to (a) access, copy, affect or monitor any part of the Website or its content or circumvent the structure or presentation of the Website or any of its content or (b) to interfere with the operation of the Website or any transaction being made on the Website or interfere or affect any person's use of the Website or to help facilitate any third party to purchase any product on the Website.

You may not attempt to gain unauthorised access to any part or feature of the Website or any system connected to the Website by hacking, password mining or other illegitimate or unauthorised means.

3.7 User generated content

All opinions, remarks, comments, artwork, graphics, photographs, links, questions, suggestions, information, videos and other materials (including your personalisation of Customised Products) that you or other users of the Website post to the Website or transmit using the Website (“User Generated Content”) will be deemed non-confidential and non-proprietary. Accordingly, adidas shall have the non-exclusive, royalty-free, right to use, copy, distribute and disclose to third parties any User Generated Content for any purpose, in any medium and throughout the world (license grant). You acknowledge and agree that adidas only acts as a passive conduit for the distribution of the User Generated Content and is not responsible or liable to you or to any third party for the content or accuracy of the User Generated Content. adidas shall not be continuously monitoring User Generated Content published by you or moderating between users, nor shall adidas be under an obligation to do so. Without limit to the generality of the foregoing, you acknowledge and agree that any remarks, opinions, comments, suggestions and other information expressed or included in the User Generated Content do not necessarily represent those of adidas. Any use by you of the User Generated Content is entirely at your own risk. You represent and warrant that any User Generated Content posted or transmitted by you is original to you and does not copy the work of any third party or otherwise infringe any third party intellectual property rights, rights of privacy or personality rights and does not contain any defamatory or disparaging statements. Furthermore, you represent and warrant that you have the capacity to grant the license as stipulated in this paragraph. You agree to indemnify and keep adidas and its affiliated companies indemnified against all costs, expenses, damages, losses and liabilities incurred or suffered by adidas or its affiliated companies related to any User Generated Content posted or transmitted by you or your other use of the Website.

adidas reserves the right at its sole discretion to block or remove (in whole or part) any User Generated Content posted or transmitted by you and which adidas believes is not in accordance with these Use of Website Terms and Conditions (including materials which infringe or may infringe third party intellectual property rights, rights of privacy or personality rights), or is otherwise unacceptable to adidas.

You agree to promptly notify adidas in writing (see How to Contact Us below for contact details) of any User Generated Content (or other Content) which breaches these Use of Website Terms and Conditions. You agree to provide to adidas sufficient information to enable adidas to investigate whether such User Generated Content (or other Content) breaches these Use of Website Terms and Conditions. adidas agrees to make good faith efforts to investigate such complaint and shall take such action as adidas in its sole discretion decides. However, adidas does not warrant or represent that it will block or remove (in whole or part) such User Generated Content or other Content.

3.8 Unsolicited ideas

adidas maintains the policy of not reviewing or accepting any unsolicited submissions of ideas, inventions, designs and/or other materials related to adidas business (including without limit footwear, apparel, sporting goods and services) whether consisting of texts, images, sounds, software, information or otherwise (the “Materials”) from persons external to adidas. You should therefore not post any Materials on the Website or send these to adidas by e-mail or otherwise.

4. MISCELLANEOUS

4.1 How can you contact us?

If you have any questions or comments about the Website or the Product Terms or in the unlikely event that you wish to make a complaint please don't hesitate to contact our Customer Service by clicking here.

Alternatively, you may also write to us using the following address:

Customer Service
Domaniewska 50

02-672 Warsaw

Poland

4.2 Priorities

In case of contradiction between the Product Terms and any content contained in other parts of the Website or in links, the Product Terms contained in this document prevail.

4.3 Amendments to the Product Terms

We reserve the right to make changes to these Product Terms at any time.

The use of this Website as well as any purchase agreement executed between you and us, will be subject to the version of the Product Terms in force at the time you place the order through this Website or the day you browse this Website (as applicable).

Please check the Product Terms periodically for changes.

4.4 Data protection

adidas fully respects the privacy of individuals who access and use the Website. For details on the manner in which we use cookies, the type of information we collect, how and for what purpose, we use your information and under what circumstances we disclose information please see our Privacy Statement and Cookie Policy, which are incorporated into and form part of these Product Terms.

By placing a purchase order you agree and understand that we may collect, use, store and process your personal data in accordance with our Privacy Statement.

4.5 Severance

Each provision of these Product Terms shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable from and shall not affect the enforceability of any of the other provisions of these Product Terms.

4.6 Sub-contracting and assignment

adidas reserves the right to sub-contract, transfer, assign or novate all or any of our rights and obligations under the Product Terms provided that your rights under the Product Terms are not affected. You may not sub-contract, assign or otherwise transfer any of your rights or obligations under the Product Terms without our consent in writing.

4.7 Events beyond reasonable control

adidas will be not held responsible for any delay or failure to perform or comply with our obligations under the Product Terms when the delay or failure arises from any cause which is beyond adidas’ reasonable control.

4.8 Applicable law and jurisdiction

The Product Terms shall be governed by the laws of The Netherlands. Dutch law applies to the sales contract, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). This does not affect the applicable mandatory rights under the law of your country of residence.

You may bring any dispute which may arise under these Product Terms to – at your discretion - either the competent court of Amsterdam, the Netherlands, or to the competent court of your country of habitual residence if this country of habitual residence is an EU Member State, which courts are – with the exclusion of any other court - competent to settle any of such a dispute. adidas shall bring any dispute which may arise under these Product Terms to the competent court of your country of habitual residence if this is in an EU Member State or otherwise the competent court of Amsterdam, the Netherlands.

4.9 Information regarding batteries

Some of the Products sold by adidas contain batteries.

Batteries and rechargeable batteries that contain hazardous substances are clearly identified bearing the symbol of a crossed-out dustbin. The chemical designations of the corresponding hazardous substances may be indicated under the symbol of the crossed-out dustbin. Examples include (Pb) lead, (Cd) cadmium and (Hg) mercury.

Old batteries and rechargeable batteries must not be disposed of with normal household waste. These can be handed over free of charge to a community point of collection or a shop. You may also return purchased batteries and rechargeable batteries (without devices) to our offices in person. Please do not send in any batteries by post.

PART B: PREMIUM PASS TERMS

Part B of these Terms and Conditions set out the terms for the purchase and provision of adidas Premium Pass, a bundled service consisting of: (1) a subscription to the Runtastic Premium Service ("Subscription"); (2) free personalization of certain Products purchased on our Website; and (3) free next day delivery of Products purchased on our Website (2 and 3 together being the "Services"), collectively the "Premium Pass".

PLEASE NOTE THAT:

IF YOU SUBSCRIBE TO THE PREMIUM PASS, YOU WILL HAVE 14 DAYS TO CANCEL THE CONTRACT AND RECEIVE A FULL REFUND. IF YOU DO NOT CANCEL DURING THIS CANCELLATION PERIOD, YOU WILL BE BOUND BY THE CONTRACT FOR A MINIMUM OF ONE YEAR. PLEASE SEE BELOW FOR MORE INFORMATION ON HOW TO CANCEL; AND
YOU CAN ONLY SUBSCRIBE TO THE PREMIUM PASS IF YOU ARE RESIDENT IN THE UNITED KINGDOM.

These Premium Pass Terms govern your use of the Premium Pass. Please read these Premium Pass Terms carefully before subscribing for the Premium Pass.

When do these Premium Pass Terms apply?

These Premium Pass Terms apply to all offers by you to subscribe to the Premium Pass and, if your offer is accepted by us, all contracts relating to the provision of the Premium Pass by us. In other words, you agree to these Premium Pass Terms if you order the Premium Pass from the Website.

Ordering the Premium Pass

To place an order for the Premium Pass in accordance with these Premium Pass Terms ("Order"), follow the instructions set out on the Website. During this process you will be able to check and amend any errors before submitting your Order to us.

your use of our Website is governed by the "Use of the Website Terms and Conditions" set out in Part A section 3 of these Terms & Conditions;
we will use any personal information you provide to us in connection with your Premium Pass in accordance with our privacy policy.

Subscription
Services
1. By subscribing to the Premium Pass, you shall be entitled to:

free personalization by us of Products that you have purchased from our Website that are available for personalization. Please note that mi adidas Products, which you can recognise by the word ‘mi’, are excluded from free personalization.
free next day delivery of Products that you have purchased from our Website.
1. We will carry out our obligation to provide you with the Services with reasonable skill and care.
2. For free next day delivery of Products purchased on our Website please refer to section 2.12 of the Product Terms above but note that the following sentence shall not apply to your use of the Premium Pass given that next day delivery is free: “for detailed information about delivery periods, please check the specifications for the different types of delivery on the Delivery section of our Website. Next day delivery is 1 business day if you order before noon but UPS Express is not available for all of UK.

Access to Premium Pass
1. We shall endeavour to provide constant, uninterrupted access to the Website and Runtastic Premium Service for exploitation of the Premium Pass. However, please note that:

the Premium Pass may not be uninterrupted, timely, secure or error-free; and
from time to time we may need to close the Website and/or we and/or Runtastic may need to close the Runtastic Premium Apps and suspend the Premium Pass to carry out upgrade and/or maintenance., but, for any significant suspension of the Premium Pass via the Website and/or Runtastic Premium App, we will, upon request by you, refund you, on a pro rata basis, the Charges paid by you for the portion of your Premium Pass for which the Services and/or Subscription were not available.
1. If the Website and/or Runtastic Premium App are unavailable for a continuous period of three days, you may terminate your Premium Pass immediately by giving written notice to us. If you exercise this right, our sole liability to you shall be to refund you, on a pro rata basis, the Charges paid by you for the portion of your Premium Pass remaining after the date on which the Website and/or Runtastic Premium App ceased to be available.

Your obligations
1. You agree only to access, use, reproduce, modify, download, print or otherwise make available the Premium Pass for private, non-commercial use.
2. You are responsible for ensuring that you have and maintain all the hardware and software necessary to access and use the Premium Pass. You are responsible for making all arrangements necessary for you to have access to our Website and/or the Runtastic Premium Service.
3. You agree that you:

shall not use the Premium Pass to develop or provide, directly or indirectly, any product or service that competes with our business or any of our affiliated companies;
shall not use the Premium Pass in any way which might infringe any third party rights, including third party intellectual property rights;
shall not use the Premium Pass in any way that is contrary to applicable law, rules and regulations;
shall not modify, decompile or reverse engineer any software supplied as part of, or in connection with, the Premium Pass; and
shall keep your Premium Pass account details, for example your email address, up-to-date.

Charges and Payment
1. The cost for an annual subscription to the Premium Pass shall:

for the Initial Term, be the amount set out in the Order process; and
for any Renewal Period, be the amount notified to you by us no later than 30 days prior to the start of that Renewal Period,

(for each such period, the "Charges").

1. The Charges for the Initial Term or a Renewal Period shall be paid upfront for that period.
2. In addition to our Charges for the Premium Pass, you are responsible for paying any internet connection or other telecommunication charges plus any VAT thereon payable for accessing the Premium Pass.
3. The Charges shall include the price of the Premium Pass plus any applicable VAT or other similar sales, turnover or consumption taxes in effect (if any) at the applicable rate chargeable for the time being in your country of residence for tax purposes.
4. If the Charge we state to you for your Order is clearly incorrect then we are not obliged to provide you with the Premium Pass at that amount even if we have accepted your Order. If we notify you of a pricing error, you may continue using the Premium Pass at the correct price or cancel without any obligation to us and we shall refund you any monies that you have paid to us in respect of the Premium Pass.
5. We have the right to make changes to the Charges from time to time, although we shall not make any change to the Charges applicable to you during the current Initial Term or Renewal Period (as applicable). If these changes result in an increase in the Charges payable by you, we shall inform you at least 30 days prior to the renewal of your subscription to the Premium Pass in accordance with section 10. If you do not agree to pay the increased Charges, you may terminate your Premium Pass in accordance with section 10.6.
6. You shall pay the Charges via PayPal or other payment methods set out in the Order process (the “Payment Methods”). You confirm that the card or bank account which is being used is yours, or that you have the authorisation of the card holder to use it.
7. You authorise us to take an amount equal to the Charges from the credit card chosen by you for the Initial Term and then on a recurring annual basis for each Renewal Period until the subscription for the Premium Pass is terminated.
Our right to vary these Premium Pass Terms
1. We may amend these Premium Pass Terms for security, legal or regulatory reasons, provided that:

we shall notify you via email at least two days in advance of such amendment or addition;
we will not use this right to vary the price or the main rights granted to you under these Premium Pass Terms; and
if such amendments are materially to your detriment or result in a materially different performance of our obligations under this Agreement, and you are dissatisfied with such amendments, you may cancel the Premium Pass immediately: by contacting our Customer Service by logging in on our Website (see the Help Page) and choose the option ‘Send us an e-mail’ or by phone 0800-2794144 . We shall refund you, on a pro rata basis, the Charges paid by you that are for the portion of your Premium Pass remaining after termination of your Premium Pass occurs.

Cancellation rights

This section 9 relates to your rights to cancel your Premium Pass and receive a refund. You can obtain advice about your right to cancel your Premium Pass from your local Citizens' Advice Bureau or Trading Standards Office.

1. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the "Regulations") you have the right to cancel the Premium Pass, for any reason, within 14 days of the date of contract formation, i.e. the date of our email notifying you that we accept your offer in accordance with section 2.4 (the “Cooling-off Period”).
2. If you wish to exercise your right to cancel in accordance with section 9.1, you must contact us (adidas (UK) Limited, c/o adidas Customer Service, Withdrawal Department, Domaniewska 50, 02-672 Warsaw, Poland) to let us know that you are doing so. You may do this by: (a) using the sample withdrawal form attached as Appendix 1 to these Terms and Conditions; (b) completing the withdrawal form on the Website at Customer Service (in which case we will send you an acknowledgement of receipt by email); or (c) submitting a clear declaration (e.g. a letter sent by post or an email) stating that you want to withdraw from the contract of sale; or (d) phone.
3. If you exercise your right to cancel in accordance with section 9.1, this contract will come to an end and we will reimburse to you all payments received from you for your Premium Pass. We will make this reimbursement no later than 14 days after the day on which we are informed about your decision to cancel your Premium Pass. We will make the reimbursement using the same means of payment you use to pay for your Premium Pass, unless you expressly agree otherwise.
4. During the Order process you will be presented with a tick box to expressly agree that we may begin to make the Premium Pass available to you during the Cooling-Off Period.
5. If you exercise your right to cancel the Premium Pass in accordance with section 10.6 after the Cooling-off Period has expired, we will not refund you any Charges paid by you.
Term and Termination

Automatic renewal

1. Unless otherwise terminated or cancelled in accordance with these Premium Pass Terms, the Premium Pass will last for a period of 12 months (the “Initial Term”).
2. The Premium Pass will automatically renew at the end of the Initial Term for a further period of 12 months and shall continue to renew for successive periods of 12 months (each such 12 month period, a “Renewal Period”). By way of example, if your contract is formed, i.e. when we send the Confirmation Email, on 25 January, the Initial Term is 25 January of that year to 24 January of the following year (inclusive) and Renewal Periods shall run from 25 January of one year to 24 January of the following year (inclusive).
3. We shall notify you via email at least 30 days in advance of the start of the Renewal Period with details of when the Premium Pass will renew and how you can terminate your subscription to the Premium Pass.
4. You may terminate your subscription to the Premium Pass by notifying our Customer Service by logging in on our Website (see the Help page” ) and choose the option ‘Send us an e-mail’ or by phone 0800-2794144, in advance of the renewal of your subscription to the Premium Pass in accordance with this Section 10. Such termination will take effect at the end of the existing Initial Term or Renewal Term.
5. We may, at our option, decide not to automatically renew the Premium Pass, in which case we shall notify you of this via email at least 30 days in advance of the start of the Renewal Period.

Termination by you

1. You may cancel your Premium Pass by contacting our Customer Service by logging in on our Website (see the Help Page) and choose the option ‘Send us an e-mail’ or by phone 0800-2794144. Your Premium Pass will be cancelled from the end of the Initial Term or Renewal Period during which you cancelled your Premium Pass. If you exercise your right to cancel the Premium Pass in accordance with this section 10.6 after the Cooling-off Period has expired, we will not refund you any Charges paid by you.

Suspension and termination by us

1. We shall terminate your Premium Pass at any time with immediate effect by giving written notice to you if you fail to pay any amount due under these Premium Pass Terms on the due date for payment.
2. We may, at our option, suspend access to, or terminate, your Premium Pass at any time with immediate effect without refunding or compensating you by giving written notice to you if:
you breach these Premium Pass Terms (save for non-payment which shall be dealt with under in clause 10.7), although for non-serious breaches we will first give you an opportunity to put things right which you will need to do within seven days; or
your use of the Premium Pass is infringing or is likely to infringe any third party rights or you are in any other way committing fraudulent activity in the use of the Premium Pass.
1. We may also suspend or terminate your Premium Pass at any time with immediate effect if we cannot provide the Premium Pass to you due to technical or operational reasons outside of our control. In these circumstances, we shall refund you, on a pro rata basis, the Charges paid by you that are for the portion of your Premium Pass remaining after termination of your Premium Pass occurs.

Consequences of termination
1. On expiry or termination of your Premium Pass for any reason:

your access to the Premium Pass will be revoked; and
the licence granted in section 3.6 will cease.
1. We shall pay any refund due from us to you on termination of your Premium Pass no later than 30 days from the date of termination. We shall pay such refund using the Payment Method you selected when you placed your order or by cheque if you have made payment to us via direct debit.

Children and Young People
1. You may only subscribe to the Premium Pass if you are aged 16 years of age or over.
Intellectual Property Rights
1. We and Runtastic are the owners or licence holders of the intellectually property rights in the Services. Save as set out in section 3.6, you acknowledge and agree that nothing in these Premium Pass Terms or in an Order shall be construed so as to transfer any intellectual property rights in the Premium Pass to you.
2. The Website and the Runtastic Premium Service may from time to time contain links to third party websites. You are responsible for deciding whether to access a third party website and your use of third party websites will be governed by the terms of that third party website. We have no responsibility for any aspect of third party websites.
Limitation of Liability

1. If we fail to comply with these Premium Pass Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Premium Pass Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into these Premium Pass Terms.
2. We do not exclude or limit our liability for:
death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation; or
any implied warranties, remedies or other liabilities not permitted to be excluded or limited under sections 47 and 57 of the Consumer Rights Act 2015.
1. You agree that you shall be responsible to us and our affiliated companies for any losses that we or our affiliated companies suffer as a consequence of any breach by you of these Premium Pass Terms.
2. If the Premium Pass is defective and as a result of the Premium Pass you damage a device or digital content belonging to you, and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements as advised by us.
3. Our aggregate liability to you in respect of any loss or damage suffered and arising out of or in connection with these Premium Pass Terms, whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, shall not exceed the amount of the Charges paid by you for the Initial Term or Renewal Period during which the liability arose.
4. We only supply the Premium Pass for domestic and private use. If you use the Premium Pass for any commercial, business or re-sale purposes then:
  1. you will be in breach of these Premium Pass Terms; and
  2. we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
5. This section 14 shall survive termination or expiry of these Premium Pass Terms.

Event Outside Our Control

we will attempt to contact you as soon as reasonably possible to notify you; and
our obligations under these Premium Pass Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
1. Either party may terminate the contract if an Event Outside Our Control affects the performance of our obligations under these Premium Pass Terms for 30 days. If we exercise this right of termination, we shall refund you on a pro rata basis, the Charges paid by you that are for the portion of your Premium Pass remaining after termination of your Premium Pass occurs.

Communications between us
1. When we refer in these Premium Pass Terms to "in writing", this will include e-mail.
2. Our place of business is adidas (UK) Limited, Pepper Road, Hazel Grove, Stockport, Cheshire, SK7 5SA, United Kingdom. Our VAT number is GB 46.81.71.526.
3. If you have any questions or comments about the Website or these Premium Pass Terms or in the unlikely event that you wish to make a complaint please don't hesitate to contact our Customer Service by clicking here.

Alternatively, you may also write to us using the following address:

Customer Service

Domaniewska 50

02-672 Warsaw

Poland

1. If we need to contact you, we will do so via email. Emails will be deemed to have been delivered on the day that they are sent to you, provided we have not received a failed delivery notice (in which case we will send a notice via your account and they'll be deemed sent the day after they appear). We will send emails to you using the email address that you provided to us so please make sure you keep us updated with any changes to your email address.
Transfer
1. You may only transfer your rights or your obligations under these Premium Pass Terms to another person if we agree in writing.
2. We may transfer our rights and obligations under these Premium Pass Terms in whole or in part at any time to any third party (a “New Service Provider”) without your consent in accordance with section 17.3 below.
3. We shall only transfer our rights and obligations to a New Service Provider provided that it does not materially affect your rights or enjoyment of the Premium Pass and, in the event that we transfer our rights and obligations to a New Service Provider:
  1. we shall give you advance written notice of such transfer;
  2. these Premium Pass Terms shall remain in full force and effect as if you had signed up to the Premium Pass with the New Service Provider as opposed to us; and
  3. all your rights arising from these Premium Pass Terms shall be enforceable against the New Service Provider.
Other important terms
1. Interpretation: (i) The clause headings in these Premium Pass Terms are included for convenience only and shall not affect the interpretation of these Premium Pass Terms; (ii) a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality) and that person's personal representatives, successors and permitted assigns; (iii) a reference to a company shall include any company, corporation or other body corporate, wherever and however incorporated or established; (iv) unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular and a reference to one gender shall include a reference to the other genders; (v) a reference to any party shall include that party's personal representatives, successors and permitted assigns; (vi) a reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time and a reference to a statute or statutory provision shall include all subordinate legislation made from time to time under that statute or statutory provision; (vii) a reference to these Premium Pass Terms or to any other terms, agreements or documents referred to in these Premium Pass Terms is a reference to these Premium Pass Terms or such other agreement or document as varied, amended or replaced from time to time; (viii) references to “sections” are to the section of these Premium Pass Terms; and (ix) any words following the terms “including”, “include”, “in particular”, “for example” or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
2. Third party rights: These Premium Pass Terms are made between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. This section 18.2 does not affect the enforceability of the EULA between you and Runtastic.
3. Severance: Each of the provisions and part-provisions of these Premium Pass Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining provision, or part-provision as applicable, will remain in full force and effect.
4. Waiver: If we fail to insist that you perform any of your obligations under these Premium Pass Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
5. Governing law: These Premium Pass Terms are governed by the laws of the Netherlands. This means that your subscription to the Premium Pass, and any dispute or claim arising out of or in connection therewith, will be governed by Dutch Law.
6. Dispute resolution: You may bring any dispute which may arise under these Premium Pass Terms to – at your discretion - either the competent court of Amsterdam, the Netherlands, or to the competent court of your country of habitual residence if this country of habitual residence is an EU Member State, which courts are – with the exclusion of any other court - competent to settle any of such a dispute. adidas shall bring any dispute which may arise under these Premium Pass Terms to the competent court of your country of habitual residence if this is in an EU Member State or otherwise the competent court of Amsterdam, the Netherlands.
7. Mandatory laws: As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Premium Pass Terms, including section 18.5, affects your rights as a consumer to rely on such mandatory provisions of local law.

Version July 2018

APPENDIX 1 to these General Terms and Conditions

Sample withdrawal form

To

adidas (UK) Limited
c/o adidas Customer Service,
Returns department,
Domaniewska 50

02-672 Warsaw

Poland

I/We* hereby give notice that I/We* withdraw from my/our* contract of sale of the following goods/services:

______________________________________________________________

______________________________________________________________

_____________________________________________________________

Ordered on*/received on*:

______________________________________________________________

______________________________________________________________

______________________________________________________________

Name of consumer(s) and order number:

______________________________________________________________

______________________________________________________________

______________________________________________________________

Address of consumer(s):

______________________________________________________________

_____________________________________________________________

______________________________________________________________

Date/Signature of consumer(s) (only if this form is notified on paper)

______________________________________________________________

______________________________________________________________

______________________________________________________________

(*) Delete as appropriate.

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