Returned an Item
When your return arrives at the warehouse, we’ll have to do a quality check. Because of this, it takes up to 4 business days to process your return. You’ll receive an email once we initiate your refund.
Credit or debit card
A refund issued to your credit or debit card takes up to 14 business days once we’ve processed your return in the warehouse.
adidas e-gift card
Choosing the adidas e-gift card is the fastest way to receive your refund. You’ll receive the gift card via email immediately after we’ve processed your return at the warehouse.
The gift card is valid for 3 years and is immediately ready for use. You can use it for online or in-store purchases – you don’t have to use the entire amount at once. Want to share the e-gift card with a friend? Go for it!
A refund issued to your PayPal account takes up to 3 business days once we’ve processed your return at the warehouse.
Did you pay with Klarna? Klarna handles the refund process. This should take up to 5 business days once we’ve processed your return at the warehouse.
If you didn’t pay anything yet, visit the Klarna Portal. Select your adidas order and indicate what you’ve returned. Klarna will temporarily pause your payment until the return has been processed and will send you a new invoice if you still have an open payment. If you receive a payment reminder while the return is in progress, please contact Klarna directly.
We’ll cover your delivery costs if you return your complete order via the same carrier that delivered the package. Make sure you choose standard delivery. If you select another delivery option, we can only cover the standard delivery costs.
Cacelled an Item
You can cancel an order within 15 minutes of receiving your confirmation email. This won’t cost you anything.
The reservation on your credit card will be cancelled automatically.
Once you’ve cancelled your order, we’ll immediately initiate a refund issued to your PayPal account. This takes up to 3 business days.
Did you already pay an instalment with Klarna? You’ll be reimbursed within 6 days.
Ask customer service
Can’t find what you’re looking for? Reach out to us and we’ll help you out.
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