adidas Online Shop | adidas UK

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Online orders are being processed as usual. Due to store closures, pickup in stores is currently not available.

Please note that our phone number has changed. Please check our help pages for our new contact number.

FREQUENTLY ASKED QUESTIONS

Are adidas stores closed or impacted due to the coronavirus?

What is the delivery time & cost?

How do I return my product(s)?

Can I exchange my product(s)?

How do I check my order or delivery status?

When will I get my refund after I returned my order?

SUPPORT TOPICS

COVID-19

DELIVERY

RETURNS & REFUNDS

ORDERING

PAYMENT

SIZE GUIDE

CREATORS CLUB & NEWSLETTER

VOUCHERS & GIFT CARDS

CLICK & COLLECT

PRODUCTS

COMPANY INFORMATION

ADIDAS RUNTASTIC

ADIDAS GMR

Is it still possible to pick up my order from a collection point?

What is your returns policy during the coronavirus?

How do I book my store visit using the "Wait less, Shop more" Booking app?

Are adidas stores closed or impacted due to the coronavirus?

Is Click & Collect still available?

WHERE IS MY ORDER?

Log in or enter your order details in the order tracker to see your order overview. From there, you can cancel items, track the delivery status or arrange an exchange or a return.

STILL CAN'T FIND YOUR ANSWER?

ASK OUR CUSTOMER SERVICE

Mon - Fri : 8:00 AM to 10:00 PM
Sat - Sun : 9:00 AM to 9:00 PM