Can I cancel my online order?
|1. Go to the order tracker and enter your order number and email address. You can find your order number in your order history or in the email we sent you to confirm the order.|
|2. Click the button ‘Cancel items’. This button is only visible for 15 minutes after placing your order.|
|3. Now select the items you would like to cancel from your order, pick your cancellation reason and confirm your cancellation.|
|4. You will either not be charged or receive a refund for the cancelled products. Once your cancellation has been processed (within 2 - 4 hours), we’ll send a confirmation email to the address you used to place your order.|
Back-in-stock-item: You can cancel this through your order details page until the moment that it is prepared for shipment. Read more here.
|Refund after cancellation|
Up to 6 days after cancellation if you chose to pay
More info on refunds with Klarna here
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