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adidas

Can I cancel my online order?

You can cancel online orders, entirely or partially, only within 15 minutes of placing them.

Steps to cancel your order online 

4-1-Order-tracker1. Go to the order tracker and enter your order number and email address. You can find your order number in your order history or in the email we sent you to confirm the order. 
4-2-Cancel-items-button2. Click the button ‘Cancel items’. This button is only visible for 15 minutes after placing your order. 
4-3-Select-items-to-cancel3. Now select the items you would like to cancel from your order, pick your cancellation reason and confirm your cancellation. 
4-4-Confirmed-refunded4. You will either not be charged or receive a refund for the cancelled products. Once your cancellation has been processed (within 2 - 4 hours), we’ll send a confirmation email to the address you used to place your order. 


Back-in-stock-item: You can cancel this through your order details page until the moment that it is prepared for shipment. Read more here.


Refunds
 
Refund after cancellation

Creditcard

Visa/Mastercard/American Express

Reservation cancelled
PayPalImmediate refund
Klarna

Up to 6 days after cancellation if you chose to pay

More info on refunds with Klarna here

DID YOU FIND THIS ARTICLE HELPFUL?

WHERE IS MY ORDER?

Log in or enter your order details in the order tracker to see your order overview. From there, you can cancel items, track the delivery status or arrange an exchange or a return.

STILL CAN'T FIND YOUR ANSWER?

ASK OUR CUSTOMER SERVICE

Mon - Fri : 8:00 AM to 10:00 PM  
Sat - Sun : 9:00 AM to 9:00 PM