How do I return my product(s)?

Last updated: 29/06/2020
In response to the impact on infrastructure caused by the coronavirus, we have extended our returns period from 30 to 100 days. Returns are free of charge.

Fill out the return form with your return reason(s) and include in your parcel.

No return form or label in your parcel? Use the order tracker to print them.

Place the return label over the original label. 

Keep note of the tracking number stated on the return label if you want to follow the parcel.


Drop off at your respective carrier drop off point.

UPS (only if shipped via express shipment)

You will not be charged shipping costs for your return if you return your order with the same carrier that had originally delivered it to you.

Please note: personalised items are made uniquely for you and cannot be returned unless there is a manufacturing fault.

Ordered the wrong size? Instead of returning it, you can exchange it for a different size for free. For more info, see our exchanges help page.
100-day Return policy & more info
For rules and restrictions on returns, please check our return policy. Please note that hype products such as YEEZY have a 14-day return policy.

There are different return methods depending on where you purchased your product. Items purchased at the adidas online shop can only be returned to us by post. Items purchased at an adidas retail store can only be returned to an adidas retail store.

See our dedicated pages for more information on returns with Klarna and Click & Collect.

What is the return policy for face covers?
If the face cover package is not opened, other than this requirement of the packaging being unopened, our normal return policy applies to this product. Please see 'What is our return policy' for more information.

If the product package has been opened, this product is not returnable, exchangeable or refundable due to health protection reasons, unless there is a manufacturing defect.

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Where is my order?

Log in or enter your order details in the order tracker to see your order overview. From there, you can cancel items, track the delivery status or arrange an exchange or a return.

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