When will I get my refund?

Last updated: 18/01/2018
We will reimburse you from the day we:
  1. receive your online order back at our warehouse; or
  2. are informed by you about your decision to withdraw from the purchase agreement and within those 14 days (a) you have provided us with evidence that you have returned your online order or (b) we have received your online order back at our warehouse.
Once you give the parcel back to the carrier, it takes approximatively 3 - 5 business days to ship it to our warehouse in Germany. We will notify you via email once we receive your returned item(s).
From the moment we authorise the refund, your bank still needs to process it. The amount of time this takes to process the refund differs between banks and payment methods. You will receive your refund via the same method that you used to pay for the product(s).
Payment methodRefund Timeframe
Credit/ Debit Cardmax 14 working days
Paypalmax 3 working days

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