When will I get my refund after I returned my order?

Last updated: 06/07/2020
COVID-19: Refunds are taking longer than usual.

YOUR REFUND PROGRESS:

1. WE'LL PROCESS YOUR RETURN

2. BANK WILL SEND REFUND TO YOU

13-15 days

  • Credit/debit card: max 14 business days
  • PayPal: max 3 business days

We'll send you another email as soon as we've processed your return and authorised a refund.

From the moment we authorise the refund, your bank still needs to process it. 

You will receive your refund via the same method that you used to pay for the product(s).

 
We will reimburse you from the day we:
  1. receive your online order back at our warehouse; or
  2. are informed by you about your decision to withdraw from the purchase agreement and within those 14 days (a) you have provided us with evidence that you have returned your online order or (b) we have received your online order back at our warehouse.

Refunds with Klarna
Please note - if you selected Klarna as your payment method, all refunds will be handled by them. Your refund should take 3 - 5 working days once your item(s) has been successfully processed, but please contact Klarna directly with any questions or concerns.
More questions? You can also see our Klarna Return & refund help page.

Did you find this article helpful?

Yes / No

Where is my order?

Log in or enter your order details in the order tracker to see your order overview. From there, you can cancel items, track the delivery status or arrange an exchange or a return.

Still can't find your answer?

ASK OUR CUSTOMER SERVICE

Mon - Fri 8:00 AM to 8:00 PM
Sat - Sun 9:00 AM to 7:00 PM