What emails will I receive regarding my order?

Last updated: 15/10/2018

Typically, you’ll receive the following emails in regards to your order:

  • Order confirmation email to acknowledge we have successfully received your order
  • Shipping email containing your Track & Trace code
  • Order delivered email to confirm the parcel has been delivered

In the case of a return, the following emails will be sent for your assurance:

  • Confirmation email when the carrier has collected your return parcel
  • Confirmation email once we have received your return at our warehouse and the refund has been authorised

Upon cancelling your order, we’ll send you a cancellation confirmation email to confirm your order has been cancelled.

Customisation

In cases where you ordered a customised product there will be two additional emails that you will receive:

  • Confirmation email to inform you that we started creating your item for you
  • Confirmation email that the order has been shipped from the factory to Europe

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Log in or enter your order details in the order tracker to see your order overview. From there, you can cancel items, track the delivery status or arrange an exchange or a return.

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