What emails will I receive regarding my order?

Last updated: 30/01/2018

Typically, you’ll receive the following emails in regards to your order:

  • Order confirmation email to acknowledge we have successfully received your order
  • Shipping email containing your Track & Trace code
  • Order delivered email to confirm the parcel has been delivered

In the case of a return, the following emails will be sent for your assurance:

  • Confirmation email when the carrier has collected your return parcel
  • Confirmation email once we have received your return at our warehouse and the refund has been authorised

Upon cancelling your order, we’ll send you a cancellation confirmation email to confirm your order has been cancelled.

Customisation

In cases where you ordered a customised product there will be two additional emails that you will receive:

  • Confirmation email to inform you that we started creating your item for you
  • Confirmation email that the order has been shipped from the factory to Europe

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