How many days do I have to return my order?

Last updated: 01/02/2019

Items purchased from the adidas online shop
Returns are free & easy within 30 days (or 14 days* for hype products such as YEEZY) of receiving your order if they qualify as per our returns policy. If you received items from one order in several parcels, the 30-days return period begins on the day you received the last parcel.

*Please be aware that hype products such as YEEZY, should be returned within 14 days of the delivery date. In the process of ordering these hype products we communicate to you that the return period of 14 days applies.

Items purchased at an adidas retail store
Purchases from one of our official adidas stores can be returned in-store within 30 days (or 14 days for hype products such as YEEZY) of purchase. Please check your receipt for the exact purchase date.

Please note: personalised items are made uniquely for you, and cannot be returned unless there is a manufacturing fault.

Did you find this article helpful?

Yes / No

Where is my order?

Log in or enter your order details in the order tracker to see your order overview. From there, you can cancel items, track the delivery status or arrange an exchange or a return.

Still can't find your answer?

ASK OUR CUSTOMER SERVICE

Mon - Fri 8:00 AM to 10:00 PM
Sat - Sun 9:00 AM to 9:00 PM