How long will it take to process my return?

Last updated: 12/09/2018
After you drop off your return package at the local drop off point, it can take 2-7 business days for the package to get to our warehouse in Germany. 

Once it arrives at our warehouse, it can take up to 24 hours to process.  During peak times the processing time may exceed 24 hours.

As soon as we start processing your return package at our warehouse, you will receive an email to confirm that we have received and are processing your order.

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