How do I request a replacement voucher?

Last updated: 15/10/2018

You can request a replacement voucher in the following situations:

  • You returned (part of) your order in which you used a voucher. If this happened, make sure you’ve returned your order before you request a replacement voucher.
  • Your voucher isn’t working. If this happened, follow the steps on how to use a voucher and what to do if your voucher isn’t working before you request a replacement voucher.
  • Your voucher doesn’t apply the correct discount to your order.
  • (Part of) the order with which you used a voucher was cancelled or you cancelled the order yourself. ​

If one of the situations above applies, please contact us to request a replacement voucher.

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