Can I cancel my online order?

Last updated: 25/11/2019
Can I cancel my online order? 
 
You can cancel online orders, entirely or partially, within 15 minutes of placing it.
  
Steps to cancel your order online 

1.Go to the order tracker. You can find your order number in your order history or in the email we sent you to confirm the order. 
2.Copy and paste your order number into the ‘Order number’ field, enter your email address and hit ‘Track order’. 
3.Click the button ‘Cancel items’. This button is only visible for 15 minutes after placing your order. 
4.Now select the items you would like to cancel from your order, pick your cancellation reason and confirm your cancellation. 
  
Once your cancellation has been processed (within 2 - 4 hours), we’ll send a confirmation email to the address you used to place your order. You will either not be charged or receive a refund for the cancelled products. 

The button to cancel your order is only visible for 15 minutes within placing the order. If the button is no longer visible, you will not be able to cancel your order anymore. In that case, you can return your order to us once you have received it and then be refunded.
 

Refunds 

 

 

Refund after cancellation 

Creditcard 

Visa/Mastercard/American Express 

Reservation cancelled 

PayPal 

Immediate refund 

Klarna 

Up to 6 days after cancellation if you chose to pay  

More info on refunds with Klarna here

 

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Where is my order?

Log in or enter your order details in the order tracker to see your order overview. From there, you can cancel items, track the delivery status or arrange an exchange or a return.

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