Can I cancel my online order?

Last updated: 12/12/2016
You can cancel online orders, entirely or partially, within 15 minutes of placing it.

  1. Open the email we sent you to confirm the order to find the order number.
  2. Go to the order tracker.
  3. Copy and paste your order number into the ‘Order number’ field, enter your email address and hit ‘Track order’.
  4. Click ‘Cancel Items’.
  5. Select one or more of the products you would like to cancel and select a cancellation reason for each item.
  6. Click the ‘Cancel Selected Items’ button to confirm.
Once your cancellation has been processed (within 2 - 4 hours), we’ll send a confirmation email to the address you used to place your order. You will receive a refund for the cancelled products.

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Log in or use the Guest Tracker to quickly track your order, start a return, cancel items, and check the status of a refund.

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