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These adidas Terms and Conditions consist of the following sections in this document: 1. Introduction; 2. The Purchase Terms; 3. Use of the Website and 4. Miscellaneous, as well as the terms and conditions dealing with
specific matters in any policy or document to which a link access is provided herein.
www.adidas.co.uk (the "Website") is owned by and/or operated by or on behalf of adidas International Trading B.V., Atlas Arena, Africa Building, Hoogoorddreef 9a, 1101 BA Amsterdam ZO, The Netherlands ("adidas/we/us").
If you place an order through this Website, upon confirmation that such order is accepted a sales contract will be executed between you and us, which will be governed by these adidas Terms and Conditions and specifically by the Purchase Terms mentioned below.
adidas AG is the parent company of adidas Group, which includes several affiliated companies; among them, adidas International Trading B.V.
Please read these Purchase Terms carefully before ordering Products online from the adidas Website. Please, note that these Purchase Terms include the terms contained in those pages to which a link is provided within these Purchase Terms.
These Purchase Terms apply to all offers and contracts relating to the sale and delivery of Products by adidas. In other words, you agree to these Purchase Terms, when you (i) order anything from the Website or (ii) at any web page directly connected to the Website or when you accept an offer from adidas. It is only possible to deviate from these Purchase Terms if agreed in writing by adidas.
adidas has different types of products. This may include products completely designed by adidas, meaning fully designed and created by adidas (“Standards Products”) – and products that, although designed by adidas, may be customised or modified by you by selecting materials, colours or such other customisation to your liking (“Customised Products”), jointly Products.
Where such service is available you may customise your products by selecting a Standard Product and making it personal. Making it personal means adding the name and number of your favourite player, yourself, your pet or well, basically anything (subject to section 2.11).
In addition, you may also tweak or design your own Mi adidas products by choosing your own colours and in some cases materials. Also within the Mi adidas customisation tool you can add your name, number and badge or flag
You have to be 16 years of age or older to buy Products via the Website.
You can only order on the Website if you are a consumer, not a reseller.
You guarantee that the information you provide to adidas in the request or order is accurate and complete.
2.4.1 Formation of contract related to Standard Products
All information on the Website is an invitation to treat only. In other words, the information is not an offer or binding contract. You agree that your order is an offer to purchase the Products listed in your order.
adidas is entitled to verify an order in advance at all times and/or to refuse to accept an order without providing reasons and with no liability to you or any third parties. If adidas does not confirm acceptance of your order within ten working days, it is deemed to have been refused.
All orders submitted by you are subject to acceptance by adidas. We may choose not to accept your order at our own discretion. Examples of when we may not accept your order are as follows:
If Products shown on the Website contain a manifest error such as being incorrectly priced or otherwise incorrectly described.
After your order has been placed, we will send you an order acknowledgement email with your order number and details of the Products you have offered to purchase and details of any delivery services, except when your order relates to Customised Products as indicated in section 2.4.2 below. Acceptance of your order and the formation of a contract of sale of the Standard Products between you and adidas will not take place unless and until either:
Please note that the option to reserve a Standard Product on the website and to then buy it locally in an adidas store is only possible in selected adidas stores as indicated during the purchasing process on the website. If you buy the reserved product, you are concluding a purchase agreement with the adidas retailer of your choice locally. This means that you can only return the product to the same store you bought it from. Therefore clauses 2.13, 2.14 and 2.15 below do not apply because they refer only to the return of Standard Products purchased through the website.
2.4.2 Formation of contract related to Customised Products:
Once you have placed your order for Customised Products (including Mi adidas Products), we will send you an order confirmation email. Acceptance of your order and the formation of a contract of sale of the Customised Products between you and adidas will take place when you receive the order confirmation email from us.
All Products will remain the property of adidas until you have paid all amounts owing to us in full under any agreement, including the payment of costs, earlier or later deliveries or partial deliveries. You may not sell, dispose of or encumber any Product before full title thereof has passed to you.
Minor differences in colour and other variations in Products are possible as a result of different image acquisition, display technologies or other technical reasons. adidas is not liable for these variations and deviations.
adidas draws your attention to the washing and maintenance instructions printed on the labels of the Products. adidas is not liable for any damage resulting from incorrect handling of Products, including handling contrary to the instructions.
Because we start to process your order as soon as it is submitted, it is not possible to cancel your order.
The stated prices include VAT. Prices are quoted in British Pound Sterling (GBP). adidas reserves the right to make price changes prior to an order placed by you.
adidas reserves the right to change, limit or terminate any special offers or discounts at any time.
adidas charge delivery costs. The delivery costs vary for each Product and type of delivery. Where applicable delivery may be “Express delivery”; “Standard delivery”, “Mi adidas delivery” and “Combined delivery” (Standard and Simply Customised Products, no Mi adidas)
Please check the Website for information on available payment methods.
adidas reserves the right to conduct an individual credit check for each order in accordance with the adidas Privacy Statement. Depending on the results of this check, adidas reserves the right to refuse certain methods of payment.
Where we elect, or are required by applicable law, to issue or make available an invoice, adidas reserves the right to issue or make available electronic invoices and you agree to such form of invoicing.
To customise your Customised Product and making it personal you can add your own text. You can add your name, select a player and number or be as creative as you like. Please keep it decent. We reserve the right to remove inappropriate language and use of brand names. Also keep in mind that some special characters are not supported by our system.
We kindly request you not to use, upload, submit, copy or otherwise make public any names, words or phrases which fall into any of the categories below:
Note that by placing your order for your Customised Products, you:
adidas will deliver to the address indicated by you within the UK mainland. adidas can only deliver to a home or office address or if you have chosen to collect the Products from an adidas store, at the address of the relevant adidas store. adidas will confirm this to you by an email when informing you that the Products are ready for you to pick up.
Deliveries will be done on business days, not being a public holiday in your country or in the area in which our adidas warehouse is located. Therefore, please, take into account anypublic holidays including any national, provincial and/or local holidays in your country of residence and in the city of Rieste Germany (adidas warehouse address). Note that public holidays may vary per country and per year. We suggest checking all public holidays to get a better estimation of delivery periods.
For detailed information about delivery periods, please check the specifications for the different types of delivery such as “Express delivery”, “Standard delivery”, “Customised Product delivery” and “Mi adidas Customised Product Delivery” by clicking here in the ‘Delivery‘ section of our Website. Note that Delivery periods are indicative and are therefore not regarded as strict deadlines. The mere fact that a delivery period is exceeded does not entitle you to compensation. Notwithstanding this, in case of the unlikely event of delay in an Express delivery, adidas shall at its discretion refund to you the full cost of Express delivery.
Note that Customised Products have different delivery periods. Adding text to a product takes some time. This means that your complete order of Standard Products and Customised Products will take longer to deliver. We would like to stress, however, that mi adidas Customised Products will be delivered separately from any other Products you may have ordered, and will take approximate 4/6 weeks to be delivered. For detailed information, please verify the delivery period in your country by clicking here.
adidas is entitled, insofar as reasonably possible, to make split deliveries so that you receive your Products as soon as possible. There are no additional costs associated with such split deliveries. However, in the event that you request that adidas delivers in parts, adidas may charge you for extra delivery costs. Each split order shall constitute a separate sales contract. If adidas is late delivering a part or one split order is faulty, that will not entitle you to cancel any other split order.
In the unlikely event that after entering into the sales contract, adidas can no longer deliver your Products and is not responsible for this situation, adidas will be entitled to terminate the sales contract. adidas will, of course, inform you as soon as reasonably practicable and reimburse any payments made.
You have the right to withdraw from this contract within fourteen (14) days without giving any reason.
The withdrawal period shall be fourteen days from the date you, or a third party named by you, who is not the carrier, have/has taken possession of the goods or (in the case of a contract for multiple goods that you have ordered in the context of a single order and which are being delivered separately) the final delivery of partial goods or (in the case of a contract for the delivery of an item consisting of multiple partial deliveries or items) the last partial delivery or the last item.
To exercise your right of withdrawal you must inform us (adidas International Trading BV, c/o adidas Customer Service, Withdrawal Department, Postbus 57, 6200 AB Maastricht, Netherlands) submitting a clear declaration (e.g. a letter sent by post, a fax or an email) stating your decision to withdraw from this contract. You can use the sample withdrawal form attached as Appendix 1 to these terms and conditions, however, this is not mandatory. You may also withdraw the offer of contract electronically by filling in the explicit withdrawal declaration on our website at https://e-com.secure.force.com/EMEA/UK If you use this option, we shall confirm receipt of order withdrawal immediately via email.
To meet the withdrawal period deadline you will need to notify us about the fact that you are exercising your right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse all payments we received from you, including delivery charges (with the exception of the additional charges arising from the fact that you chose a different method of delivery to the cheapest standard delivery offered by us), immediately and at the latest within fourteen (14) days from the date on which the notification of withdrawal of this contract has been received by us. For this repayment we shall use the same method of payment that you used making the original transaction, unless we arrange a different method with you; you will not be charged any fees for such repayments under any circumstances. We may withhold reimbursement until we have received the returned goods, or until you have submitted proof that you have returned the goods, whichever comes earlier.
We shall bear the costs of returning the goods (see 2.15 below).
You must send back or submit the goods immediately, but in any event no later than fourteen (14) days from the date on which you inform us about the withdrawal from this contract (adidas International Trading BV, CDC Rieste, Hildesheimer Strasse 4-10, 49597 Rieste, Germany). The deadline shall be deemed met if you send the goods before the deadline of fourteen (14) days expires.
You only have to pay for any diminished value of goods if this diminished value is due to improper handling on your behalf while ascertaining the nature, characteristics and functioning of the goods.
Exceptions to your right of withdrawal
You do not have a legal right of withdrawal for contracts regarding the:
delivery of goods that are made to your own specifications or which are clearly tailored to your personal needs; and/or
delivery of goods which are not suitable to be returned for health or hygiene reasons and where a seal was removed after delivery.
- End of withdrawal conditions -
A simple (but not mandatory) option to exercise your right of withdrawal is to take one of the following options:
adidas grants you the following voluntary return guarantee (“Voluntary Return Guarantee”):
This voluntary return guarantee does not affect your legal rights (especially your legal right of withdrawal in accordance with the above provisions and your statutory warranty rights). This means that in addition to your legal statutory right of withdrawal, adidas also gives you this voluntary return guarantee (in accordance with the following provisions) as a contractual right of return with respect to a standard product ordered. This voluntary return guarantee does not affect your statutory rights in any way.
If you are not fully satisfied with your Standard Product, you have the right (in addition to and notwithstanding your statutory right of withdrawal described above) to withdraw from the sales contract. In other words, you have the right to return the Standard Product as described below, and we shall ensure that you obtain a refund (as outlined below). Simply follow the guidelines explained in the following section:
Subject to the provisions of these Terms and Conditions, you may return the Standard Product received within one hundred (100) calendar days (“Return Period”) from the day you receive the Standard Product, without specifying any reasons. In order to meet the deadline, you must return the standard product to us before the deadline expires and as described below in the return guidelines under Section 2.15 of these General Terms and Conditions.
If the return arrives after the deadline has expired or the Standard Product has been used or damaged beyond normal inspection use, or is not returned in its original packaging, adidas shall reserve the right to reject the return and shall not give any compensation under this Voluntary Return Guarantee. Returns of clothing items can only be accepted if the original label has not been removed (all the aforementioned do not affect your legal statutory rights as described above, in particular your warranty rights and your right of withdrawal.)
When returning the Standard Product, please follow the instructions on your packing slip (see the return guidelines under section 2.15 of these purchase conditions). All return packages must be shipped using the return label from the carrier or using some other form of traceable shipment.
The return of Standard Products is at adidas’ risk and at adidas’ expense as long as these are reasonable expenses and as long as such returns are made in accordance with section 2.15. Returns not made in accordance with section 2.15 shall be at your own risk and at your expense. The Standard Products, unused, complete and in their original packaging, as far as reasonably possible, must be returned to:
adidas International Trading B.V.
Hildesheimer Strasse 4-10
For all valid returns made in accordance with these Purchase Terms & Conditions, adidas shall reimburse the purchase price and the delivery costs (in case of returned orders being complete) received from you within fourteen (14) days after receipt of the Standard Product.
The length of time your return is in transit is beyond our control, despite us processing your return immediately upon receipt. A returns processing period of at least fourteen (14) days - to receive and to process your return - must therefore be allowed. Although adidas will normally refund the money within approximately two (2) days after processing a return, it may take additional time for a bank or credit card company to process a refund and for the refund to reach an account. We shall notify you via email once we have received and processed the returned Standard Product(s). We shall refund the total value of the Standard Product(s). Refunds will be made using the same type of payment as was used making the original purchase.
Please note that special provisions apply for Customised Products as these have been designed specifically for you. This means that (without this affecting your statutory rights) we cannot accept returns of these under the Voluntary Returns Guarantee, unless they have manufacturing defects. If you have questions regarding the return of customised products that were purchased from the website, please contact us on 0800 – 279 41 44 or send an email to our Customer Services Team. For questions regarding customised products that you purchased in one of our shops, please call the store where you bought the product from directly. The phone number can be found on your sales receipt.
To return a Standard Product please follow the instructions as set out in the Return section of our FAQ’s on our Website.
As explained above, since Customised Products (including Mi adidas products) are created just for you, we do not accept returns of Customised Products except for manufacturing defects. If your Customised Product has a defect please contact us for return instructions at 0800 – 279 41 44 * or e-mail our Customer Service team.
adidas does not exchange Products. If you wish to exchange a Product, you will need to return your purchase for refund and place a new order. It is only possible to get a refund on returns when the return is in line with our return policy.
For adidas, quality is paramount. We thoroughly test all our Products in real-life conditions to ensure they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our Products to be damaged or defective. adidas has a legal obligation to make sure that our Products are conform to the sales contract.
Returned Products are inspected by the adidas Quality Assurance Department and refunded if the damage is the result of a manufacturing defect or deviation from factory specifications. We undertake to fully refund the cost of any defective Products.
If the problem was caused by reasons other than materials quality or assembly process, the original product is returned to you. We do not refund Products:
Please note the life expectancy of any adidas Product depends on the individual using the Product, the conditions of use, and the characteristic wear patterns of the user. Our Products damaged by normal wear and tear or that have exceeded the reasonable lifespan of the Product are not replaced.
Our Customer Service team is available to assist you. Please don't hesitate to contact us with your questions and comments. Call us at 0800 – 279 41 44 * or e-mail us.
Please read these Terms and Conditions for website use (“Use of the Website Terms and Conditions”) carefully before using the Website and any adidas content on social media websites, including without limit Facebook and Twitter (together: the “Website”). These Use of the Website Terms and Conditions apply to all visits and uses of the Website, as well as to the Content (as defined below), information, recommendations, products and services provided to you on or through the Website. By accessing and using the Website, you grant your consent to these Use of the Website Terms and Conditions in their entirety in addition to any other law or regulation that applies to the Website and the Internet. If you do not agree to these Use of the Website Terms and Conditions, please leave the Website immediately.
All of the content featured or displayed on the Website, including, but not limited to, logos, icons, trademarks, text, graphics, photographs, images, moving images, sound, illustrations and software (“Content”), is owned by adidas AG, its affiliated companies, its licensors or its content providers. All elements of the Website including, but not limited to, the general design and the Content, can be protected by copyright, moral rights, database rights, trade mark and other laws relating to intellectual property rights. Except as explicitly permitted under this or another agreement with adidas, no portion or element of the Website or its Content may be copied or retransmitted via any means. The Website, its Content and all related rights shall remain the exclusive property of adidas AG, its affiliated companies or its licensors unless otherwise expressly agreed. All such rights are reserved.
The copyright in all Content is and remains owned by adidas AG, its affiliated companies or its licensors as appropriate. Except as may be otherwise indicated in specific documents within the Website, you are authorised to view, play, print and download Content found on the Website for personal, informational, and non-commercial purposes only. You may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any Content. You may not reuse any Content without first obtaining the consent of adidas. For purposes of these terms, the use of any such Content on any other Website or networked computer environment is prohibited. You will not remove any copyright, trademark or other proprietary notices from Content found on the Website.
In the event you download software (including but not limited to screensavers, smart phone applications, icons, videos and wallpapers) from the Website, the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the “Software”) are licensed to you by adidas. adidas does not transfer title to the Software to you. You own the medium on which the Software is recorded, but adidas retains full and complete title to the Software, and all intellectual property rights therein. You may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human-readable form.
All trademarks, service marks, logos and trade names which appear on products of adidas Group, product packaging and/or on the Website, whether registered or not (the “Trade Marks”) remain the exclusive property of adidas AG, its affiliated companies or its licensors (as appropriate) and are protected by applicable trade mark laws and treaties. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any of the Trade Marks in any way, including in advertising or publicity pertaining to distribution of materials on the Website, without adidas' prior written consent. The use of any of the Trade Marks on any other Website or network computer environment, for example the storage or reproduction of (a part of) the Website in any external internet Website or the creation of links, hypertext, links or deep links between the Website and any other internet websites, is prohibited without the express written consent of adidas.
The Website and the Content are free of charge and provided 'as is' and without any warranties of any kind. The information on the Website is for general information purposes only and does not constitute advice.
adidas does not represent or warrant that the information and/or facilities contained in the Website are accurate, complete or current, or that the Website or the server that makes the Website available are free of viruses or any other harmful components. Further, adidas will not provide for specific IT infrastructure or connectivity. Thus adidas cannot represent or warrant the Website will be uninterrupted or error free. adidas does not make any warranties or representations regarding the use of the Content on the Website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise, in each case to the fullest extent permitted by applicable law.
Your use of the Website is at your own risk. Neither adidas, nor any of its employees, officers, directors nor any of its agents or any other party involved in creating, producing or delivering the Website will be liable for any direct, indirect, special, consequential or other damages that result from the use of, or the inability to use, the Content on the Website, including damages caused by viruses or any incorrectness or incompleteness of the information on the Website, or the performance of the products or otherwise arising out of or in connection with these Use of Website Terms and Conditions, even if adidas has been advised of the possibility of any such damages.
You are prohibited from using the Website to post or transmit any User Generated Content (as defined below) which infringes or may infringe third party intellectual property rights or which is threatening, false, misleading, inflammatory, defamatory, invasive of privacy, obscene, pornographic, abusive, discriminating, illegal or which could constitute or encourage conduct that would be considered a criminal offence, violate the rights of any party or which may otherwise give rise to civil liability or violate any law. adidas may deny you access to the Website at any time in its sole discretion, and which shall include situations where adidas believes that your use of the Website is in breach of any of these Use of Website Terms and Conditions and/or applicable laws.
You are also prohibited from using the Website to advertise or perform any commercial solicitation.
All opinions, remarks, comments, artwork, graphics, photographs, links, questions, suggestions, information, videos and other materials that you or other users of the Website post to the Website or transmit using the Website (“User Generated Content”) will be deemed non-confidential and non-proprietary. Accordingly, adidas shall have the non-exclusive, royalty-free, right to use, copy, distribute and disclose to third parties any User Generated Content for any purpose, in any medium and throughout the world (license grant). You acknowledge and agree that adidas only acts as a passive conduit for the distribution of the User Generated Content and is not responsible or liable to you or to any third party for the content or accuracy of the User Generated Content. adidas shall not be continuously monitoring User Generated Content published by you or moderating between users, nor shall adidas be under an obligation to do so. Without limit to the generality of the foregoing, you acknowledge and agree that any remarks, opinions, comments, suggestions and other information expressed or included in the User Generated Content do not necessarily represent those of adidas. Any use by you of the User Generated Content is entirely at your own risk. You represent and warrant that any User Generated Content posted or transmitted by you is original to you and does not copy the work of any third party or otherwise infringe any third party intellectual property rights, rights of privacy or personality rights and does not contain any defamatory or disparaging statements. Furthermore, you represent and warrant that you have the capacity to grant the license as stipulated in this paragraph. You agree to indemnify and keep adidas and its affiliated companies indemnified against all costs, expenses, damages, losses and liabilities incurred or suffered by adidas or its affiliated companies related to any User Generated Content posted or transmitted by you or your other use of the Website.
adidasreserves the right at its sole discretion to block or remove (in whole or part) any User Generated Content posted or transmitted by you and which adidas believes is not in accordance with these Use of Website Terms and Conditions (including materials which infringe or may infringe third party intellectual property rights, rights of privacy or personality rights), or is otherwise unacceptable to adidas.
You agree to promptly notify adidas in writing (see How to Contact Us below for contact details) of any User Generated Content (or other Content) which breaches these Use of Website Terms and Conditions. You agree to provide to adidas sufficient information to enable adidas to investigate whether such User Generated Content (or other Content) breaches these Use of Website Terms and Conditions. adidas agrees to make good faith efforts to investigate such complaint and shall take such action as adidas in its sole discretion decides. However, adidas does not warrant or represent that it will block or remove (in whole or part) such User Generated Content or other Content.
adidas maintains the policy of not reviewing or accepting any unsolicited submissions of ideas, inventions, designs and/or other materials related to adidas business (including without limit footwear, apparel, sporting goods and services) whether consisting of texts, images, sounds, software, information or otherwise (the “Materials”) from persons external to adidas. You should therefore not post any Materials on the Website or send these to adidas by e-mail or otherwise.
If you have any questions or comments about the Website or the adidas Terms and Conditions or in the unlikely event that you wish to make a complaint please don't hesitate to contact our Customer Service by clicking here.
Alternative, If you prefer to call us, please do so, at number 0800 – 279 41 44 (freephone).
Finally, you may also write to us using the following address:
6200 AB Maastricht
In case of contradiction between adidas Terms and Conditions and any content contained in other parts of the Website or in links, adidas Terms and Conditions contained in this document prevail.
We reserve the right to make changes to these Terms and Conditions at any time.
The use of this Website as well as any purchase agreement executed between you and us, will be subject to the version of the adidas Terms and Conditions in force at the time you place the order through this Website or the day you browse this Website (as applicable).
Please check the adidas Terms and Conditions periodically for changes.
By placing a purchase order you agree and understand that we may collect, use, store and process your personal data in accordance with our Privacy Statement.
Each provision of the adidas Terms and Conditions shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable from and shall not affect the enforceability of any of the other provisions of these adidas Terms and Conditions.
adidas reserves the right to sub-contract, transfer, assign or novate all or any of our rights and obligations under adidas terms and conditions provided that your rights under adidas terms and conditions are not affected. You may not sub-contract, assign or otherwise transfer any of your rights or obligations under the adidas terms and conditions without our consent in writing.
4.7 Events beyond reasonable control
adidas will be not held responsible for any delay or failure to perform or comply with our obligations under the adidas terms and conditions when the delay or failure arises from any cause which is beyond adidas’ reasonable control.
The adidas Terms and Conditions shall be governed by the laws of The Netherlands.
Dutch law applies to the sales contract, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
You and adidas hereby submit to the non-exclusive jurisdiction of the Dutch Courts.
Some of the Products sold by adidas contain batteries.
Batteries and rechargeable batteries that contain hazardous substances are clearly identified bearing the symbol of a crossed-out dustbin. The chemical designations of the corresponding hazardous substances may be indicated under the symbol of the crossed-out dustbin. Examples include (Pb) lead, (Cd) cadmium and (Hg) mercury.
Old batteries and rechargeable batteries must not be disposed of with normal household waste. These can be handed over free of charge to a community point of collection or a shop. You may also return purchased batteries and rechargeable batteries (without devices) to our offices in person. Please do not send in any batteries by post.
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Sample withdrawal form
adidas International Trading B.V.
c/o adidas Kundenservice,
6200 AB Maastricht,
I/We* hereby give notice that I/We withdraw from my/our contract of sale of the following goods /for the provision of the following service):
Ordered on*/received on*:
Name of consumer(s) and order number:
Address of consumer(s):
Date/Signature of consumer(s) (only if this form is notified on paper)
(*) Delete as appropriate.