Shipping questions

Can I change my delivery address after my order has shipped?

Yes, but that depends on how much time has passed since you placed the order with our online shop. Please contact our online shop customer service team at the numbers below (free of charge). You will be asked to provide your order number and the new delivery address.

Our customer service advisor will contact the courrier to determine whether it's possible to change your delivery address. A change in delivery address is only possible if the courrier has not picked up your order from our warehouse.

You will receive a notification if we are or are not able to change the delivery address. The notification will contain a track & trace number you can use to follow your order's delivery status.

You can call our online shop customer service team (free of charge) using the contact information available on the bottom of this FAQ.

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Can I have a different delivery address to my billing address?

Yes. You can choose to have separate delivery and billing addresses during checkout. However, you can only have addresses that are located within the same country.

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How long after I receive my shipment confirmation email will I be able to track my order?

Your shipment confirmation email will include a link you can use to track & trace your order online. Tracking info isn't available until the courier has picked up your order from our warehouse.

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Will you refund my shipping costs if I return my order?

We will refund your delivery costs as long as you return the complete order, and the returned item(s) are covered under the return terms and conditions. We do not refund express delivery costs, nor do we refund delivery costs if you are only returning one product from an order with multiple items.

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What are my shipping charges?

Free delivery for Christmas*

adidas charges flat shipping rates per ship-to address. The flat rates correspond to delivery method. Rates (incl. VAT) are as follows:

  • Standard delivery – £ 0
  • mi adidas delivery – £ 0
  • Standard and mi adidas delivery – £ 0

Free delivery for Christmas* can only ship to mainland UK.

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What is the delivery time?

  • Standard Shipping, 2-5 business days
    Your order should arrive within five full business days if you order before 1:30 pm.
  • mi adidas Shipping, 4–6 weeks
    mi adidas products are made just for you, they will be delivered separately within 4 - 6 weeks.

Personalising a product will take around 1 - 2 days. This means that, when adding a personalised jersey to your bag, your full order will arrive 1 - 2 days later than the delivery timings you are used to.

During sale periods, orders may take longer to process.

Public Holidays

Please note our warehouse is closed on the following date(s): 29.05.2014, 9.06.2014, 03.10.2014, 25.12.2014, 26.12.2014, 1.01.2015

For orders placed on, or the day before one of these dates, delivery time will be extended by 1 – 2 business days.

Shipping Rules and Restrictions

  • Orders are shipped on business days only. Business days are Monday to Friday -Saturday no shipping-, excluding national holidays in the UK and Germany.
  • We cannot deliver to PO boxes.
  • All deliveries must be signed upon receipt.
  • Please call our Customer Service team if you have any questions.
  • Due to logistical difficulties in making deliveries to certain remote areas, we reserve our right to cancel your order and/or make such order subject to additional terms and conditions (including without limitation to requiring such orders to be conditional upon a minimum value of products being ordered in a single transaction). Our Customer Service team will notify you of cancellation and/or such conditions as soon as reasonably practicable after you place your order.

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What do I do if my question isn't covered here?

If you have a question not covered in our FAQ, we recommend you contact our friendly online shop customer service team (free of charge using the contact information available to the left of this FAQ.

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