Product related questions

Why doesn't the online shop carry all adidas products?

The online shop offers a large selection of the latest adidas gear but does not carry every product.

If you can't find a product, or if we are out of a particular size, you do have a few options:

  • You can contact our online shop customer service team using the contact information available to the left of this FAQ.
  • Alternatively, you can send us an email. We'll inform you when the product will be available on our store.
  • You can use our Store Finder to find an adidas store or supplier in your area.

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How do I find the product I'm looking for?

If you need help finding a product on the online shop, use the search function at the top of the website.

Enter a keyword or a product number into the search bar and hit enter. The results for your search will be displayed on a new page.

You can filter your search by clicking on the selections in the left hand column.

Search Tips:

  • Make sure you spell search words correctly to ensure accurate results.
  • Use multiple words to find specific types of products such as "running shoes".
  • You can refine your search to a specific gender or price range to narrow the results.

If you still can't find the product you're looking for, contact our online shop customer service team (free of charge) using the contact information available to the left of this FAQ.

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How do I find a product not available on the site?

The online shop offers a large selection of the latest adidas gear but does not carry every product.

If you can't find a product, or if we are out of a particular size, you do have a few options:

  • You can contact our online shop customer service team using the contact information available to the left of this FAQ.
  • Alternatively, you can send us an email. We'll inform you when the product will be available on our store.
  • You can use our Store Finder to find an adidas store or supplier in your area.

Do you find this helpful? Yes or no

What do I do if my question isn't covered here?

If you have a question not covered in our FAQ, we recommend you contact our friendly online shop customer service team (free of charge using the contact information available to the left of this FAQ.

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adidas Products

adidas.co.uk offers the latest and greatest gear that adidas has to offer at every moment. When you shop with adidas, you can rest assured that for more than seven decades, adidas has been synonymous with excellence. Our hallmarks are the very best in quality standards, technology and innovation. If we don't have what you are looking for on adidas.co.uk, you can use our Storefinder link at the top of each page to find an adidas retailer in your area. All adidas retailers share our brand values: a passion for sport, the most cutting-edge technologies and the very highest quality standards.

Originals

adidas Originals: Reflecting the timeless adidas heritage. Once innovative, now classic and always authentic, adidas Originals products are identified by the Trefoil launched at the 1972 Olympics in Munich.

Sports Performance

All adidas products not only look great but also offer unsurpassed performance. In the Performance division, we strive to offer the most functional and best performing sporting products to athletes in all sports categories. Our passion and motivation is to help athletes who demand performance ahead of any other considerations. Performance products are designed using the very latest technical breakthroughs.

mi adidas

Some products on our website are accompanied by the mi adidas logo. Shoes that are shown with this logo can be personalised by clicking on the link next to the price on the product information page.

Technologies

Our award-winning product innovations constantly strive to support athletes aiming to achieve ever better levels of performance. Our clothes and shoes use a lot of different technologies, which are described on the product page of each Sports product.